A Systematic Review for Service Humanoid Robotics Model in Hospitality
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A Systematic Review for Service Humanoid Robotics Model in Hospitality Jiaji Yang1
· Esyin Chew1
Accepted: 31 October 2020 © The Author(s) 2020
Abstract Nowadays, the Fourth Industrial Revolution has brought artificial intelligence to the forefront, and more and more intelligent robots begin to be used in the hospitality industry. In this study, the application of service humanoid robots in the hospitality industry is investigated based on Cardiff Metropolitan University EUREKA Robotics Lab’s robot as reported by Lab (in Eureka robotics lab, 2017, https://www.cardiffmet.ac.uk/technologies/Pages/EUREKA-Robotics-Lab.aspx). The research ontology of this study is post-positivism. The research philosophy of this research is phenomenology. Phenomenological studies have indicated that this phenomenon can only be truly understood and experienced through subjective immersive research directly involving researchers, and the interaction among researchers is an integral part of the research. In this study, the data are collated through case researches and experimental interviews. Finally, Some proposals for transforming the traditional hospitality industry into the direction of intelligence is summarized. In future research, a technical model combining artificial intelligence will be further developed. Keywords Service Humanoid robotics · Robot in hospitality · Artificial intelligence
1 Introduction 1.1 The Background of Intelligent Humanoid Robotics for Hospitality The First Industrial Revolution that began three hundred years ago was an unprecedented period of technological, economic, and social change that completely transformed British culture from a largely rural, static society with limited production and division of labor into the world’s first modern industrial society [4]. Nowadays, the Fourth Industrial Revolution is continuously characterized by the emergence of artificial intelligence and automated robots [14]. The Fourth Industrial Revolution is disrupting and changing the transformation of the entire ecosystem of education and businesses, from operation production to service and hospitality [31]. Although most hospitality industries still maintain the traditional business model, Artificial Intelligence (AI) and
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Jiaji Yang [email protected] EUREKA Robotics Lab, Cardiff School of Technologies, Cardiff Metropolitan University, Western Avenue, Llandaff, Cardiff CF5 2YB, UK
automated robots have emerged in the hospitality industry and made subtle changes. Service humanoid robots have been introduced for hospitality in China, Japan, and Malaysia since 2016 [10,41,42].However, how can these humanoid robots be introduced to the hospitality sector and what are the possible impacts around business processes and ethical-privacy-legal agenda still require to be further investigated. Besides, some researchers stated that highly intelligent humanoid robots may face ethical and moral challenges. There are still other complications such as whether humanoid robots can be regarded as legal persons to assume legal o
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