Action-Based Quality Management Strategy and Tools for Continuous Im
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have
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n-Based Quality Management Strategy and Tools for Continuous Improvement
Action-Based Quality Management
Marta Peris-Ortiz • José Álvarez-García Editors
Action-Based Quality Management Strategy and Tools for Continuous Improvement
Editors Marta Peris-Ortiz Department of Business Administration Universitat Politècnica de València Valencia, Spain
José Álvarez-García Accounting and Financial Economy Department University of Extremadura Cáceres, Spain
ISBN 978-3-319-06452-9 ISBN 978-3-319-06453-6 (eBook) DOI 10.1007/978-3-319-06453-6 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014941203 © Springer International Publishing Switzerland 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
Quality is a vast and complex subject. While on one hand, everyone has a perception of the quality of products they buy and the services they are provided with, on the other, most have no notion of the technical aspects embedded in the products and/or processes related to the manufacturing/service delivery. Moreover, it is only experts who have an understanding of how organizational solutions impact the quality of products/services, even though this is critical. However, everyone is in search of good quality and expects a posi
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