ARIS Design Platform Getting Started with BPM
This practical "how-to" guide to both using the ARIS Design Platform and, more importantly, how to use it to create real business models, follows Rob Davis’ hugely successful, Business Process Modelling with ARIS (Springer 2001). This second volume d
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Rob Davis and Eric Brabänder
ARIS Design Platform
Getting Started with BPM
Rob Davis BT OneIT, British Telecommunications plc, UK
Eric Brabänder IDS Scheer AG, Germany
British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Control Number: 2007923594 ISBN-10: 1-84628-612-3 e-ISBN-10: 1-84628-613-1 ISBN-13: 978-1-84628-612-4 e-ISBN-13: 978-1-84628-613-1 Printed on acid-free paper © Springer-Verlag London Limited 2007 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. 9 8 7 6 5 4 3 2 1 Springer Science+Business Media springer.com
DEDICATION For Sally and Serena
Contents
Acknowledgements ............................................................................................. xvii Foreword ..............................................................................................................xix Chapter 1 An Introduction to BPM ............................................................. 1 1.1 Brief History of Business Process Management .................................... 1 1.1.1 The Need for Business Value ........................................................ 1 1.1.2 The Production Line ...................................................................... 1 1.1.3 The Process is Your Business........................................................ 2 1.1.4 Business Process Re-engineering .................................................. 2 1.1.5 The Growth of IT ........................................................................... 4 1.1.6 Today’s Process Challenges .......................................................... 4 1.2 Realising Business Process Management............................................... 6 1.2.1 Business Process Strategy Phase ................................................... 7 1.2.2 Business Process Design Phase ..................................................... 9 1.2.3 Business Process Implementation Phase ....................................... 9 1.2.4 Business Process Controlling Phase ............................................ 11 Chapter 2 Introduct
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