Assessment of performance of telecom service providers using intuitionistic fuzzy grey relational analysis framework (IF
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METHODOLOGIES AND APPLICATION
Assessment of performance of telecom service providers using intuitionistic fuzzy grey relational analysis framework (IF-GRA) Pratibha Rani1 • Arunodaya Raj Mishra2 • Mohd Dilshad Ansari3 • Jabir Ali4
Springer-Verlag GmbH Germany, part of Springer Nature 2020
Abstract Over two decades, telecommunication market has been continuing a huge growth in urban, semi-urban and rural regions of India. Investigating and choosing the desirable cellular mobile telephone service providers (TSPs) based on operative constraint can facilitate to obtain the ideal of TSPs selection. Here, the evaluation commonly encompasses different TSP options under various operational factors; thus, the assessment of TSPs can be considered as a rigorous multi-criteria decision-making (MCDM) issue. This paper initiates a structure for the exploration of the TSPs in the Madhya Pradesh region, India. To do this, a framework associated with grey relational analysis (GRA) on intuitionistic fuzzy sets (IFSs) is planned to obtain the performance of various telecom participants. The developed approach is based on the conception of the best and worst solutions. To find the attribute weights, a divergence measure is developed and employed by relative comparisons. Additionally, to show the proficiency and practicality, a selection problem of TSPs options of Madhya Pradesh circle, India is presented within the IFSs context. By employing the developed model, an expert can enlarge tactics to enhance the performance by standard operational factors. Comparison and sensitivity analysis are considered to validate the developed approach in the prioritization of the TSPs options. Keywords Intuitionistic fuzzy sets Divergence measure GRA Telecom service providers (TSPs) VIKOR
1 Introduction
Communicated by V. Loia. & Arunodaya Raj Mishra [email protected] & Jabir Ali [email protected] Pratibha Rani [email protected] Mohd Dilshad Ansari [email protected] 1
Department of Mathematics, NIT Warangal, Hanamkonda, Telangana, India
2
Department of Mathematics, Government College, Jaitwara, MP, India
3
Department of Computer Science and Engineering, CMR College of Engineering and Technology, Hyderabad, India
4
Department of Computer Science and Engineering, SRM Institute of Science and Technology, Delhi-NCR Campus, Ghaziabad, UP, India
Telecommunication market is the essential and rapidly rising industry across the countries and an emerging factor for the potential of economic growth in different sectors. The innovation of cell phones and the World Wide Web (WWW) have given the momentum to breathtaking business growth. Mobile phones and the internet are pre´cised impulsion to valuable financial development (Hung and Lu 2007). It offers a large quantity of information flows, prompting customer demand for top products and services by diminishing transaction ethics. India is currently the second largest telecommunication sector and third highest internet user in th
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