Business Innovation and ICT Strategies
This book investigates the real process of unleashing the power of Information and Communications Technology (ICT) through Open Innovation and strategic choices. It covers the most important aspects of ICT in a nutshell and details the road to the fu
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Business Innovation and ICT Strategies
Sriram Birudavolu • Biswajit Nag
Business Innovation and ICT Strategies
Sriram Birudavolu Sr. Vice President - Information Sciences T-Hub Foundation Hyderabad, India
Biswajit Nag Indian Institute of Foreign Trade New Delhi, India
ISBN 978-981-13-1674-6 ISBN 978-981-13-1675-3 (eBook) https://doi.org/10.1007/978-981-13-1675-3 Library of Congress Control Number: 2018953332 © The Editor(s) (if applicable) and The Author(s) 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover credit © kynny/iStock / Getty Images Plus This Palgrave Macmillan imprint is published by the registered company Springer Nature Singapore Pte Ltd. The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721, Singapore
Preface
Yat Bhavo Tat Bhavati (You Become What You Believe In) Hence your reality is shaped by your beliefs and understanding. —Sanskrit Saying
Consider a typical current day scenario. A mid-sized information technology services company has dozens of small- and mid-sized enterprises as clients, spanning many sectors— finance, health, logistics, academia, government departments, non-profit organizations, media, and so on. The IT company finds itself in the eye of the proverbial storm of the Information Age. Each client has unique and changing requirements, owing to new exciting business models launched every month which solve interesting problems in the industry. Being deep into the Information Age, everything from entertainment and fun to customer support, consulting, and business seem to lean 100% on information and communications technology. Data pours in 24/7 for every source, from websites, mobile applications, desktop applications, bank ATMs, and IoT (Internet of Things) devices. Putting it mildly, the IT company and its clients are finding it rather dicey to
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