Charting Change A Visual Toolkit for Making Change Stick
Research shows that up to seventy percent of all change initiatives fail. Let's face it, change is hard, as is getting an organization on board and working through the process. One thing that has been known to be effective is onboarding teams not only to
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Previous Publications Stoking Your Innovation Bonfire, 2010 Contributing Author to A Guide to Open Innovation and Crowdsourcing, edited by Paul Sloane, 2011
Charting Change A Visual Toolkit for Making Change Stick Braden Kelley Illustrated by Kathy Kelley and Gabriella Kelley
CHARTING CHANGE
Copyright © Braden Kelley 2016 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission. In accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. First published 2016 by PALGRAVE MACMILLAN The author has asserted their right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire, RG21 6XS. Palgrave Macmillan in the US is a division of Nature America, Inc., One New York Plaza, Suite 4500, New York, NY 10004-1562. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. ISBN 978-1-137-53695-2 E-PDF ISBN: 978–1–137–53697–6 DOI: 10.1057/9781137536976 Distribution in the UK, Europe and the rest of the world is by Palgrave Macmillan®, a division of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Library of Congress Cataloging-in-Publication Data Kelley, Braden, author. Charting change : a visual toolkit for making change stick / Braden Kelley ; illustrated by Kathy Kelley and Gabriella Kelley. pages cm Includes bibliographical references and index. 1. Organizational change. I. Title. HD58.8.K4577 2016 658.4⬘06—dc23
2015033525
A catalogue record for the book is available from the British Library.
This book is dedicated to the men and women who recognize that everyone changes the world every day, embrace that fact, and commit their lives to making that change a positive one.
Contents
List of Figures
ix
Preface
xi
Acknowledgments
xv
Chapter 1 Changing Change
1
Chapter 2 Planning Change
13
Chapter 3 Understanding the Current State
35
BONUS FEATURE—NHS Case Study: Challenging Top-Down Change
41
Chapter 4 Exploring Readiness for Change and Transitions
51
Chapter 5 Envisioning the Desired State
63
BONUS FEATURE—Seth Kahan (Guest Expert): Generating Dramatic Surges of Progress
71
Chapter 6 Picking the Right Target for Your Change Effort
73
Chapter 7 The Benefits of Change
79
Chapter 8 The People Side of Change
87
Chapter 9 Barriers and Obstacles to Change
97
BONUS FEATU
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