Collaboration Driven Requirements for a Product-Service Engineering Platform
Modern manufacturing and business based on product service systems require software platforms capable of supporting offerings over their lifecycle thus securing long term customer value. Also a function to get and manage feedback from end users, customers
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VTT Technical Research Centre of Finland Ltd., PL1000, 02004 Espoo, Finland {Tapani.Ryynanen,Iris.Karvonen,Heidi.korhonen, Kim.Jansson}@vtt.fi
Abstract. Modern manufacturing and business based on product service systems require software platforms capable of supporting offerings over their lifecycle thus securing long term customer value. Also a function to get and manage feed‐ back from end users, customers and manufacturing is essential for design to build in functionalities and features that best enable efficient use and maintenance. The aim is to integrate the Product Life-Cycle Management (PLM) and Service LifeCycle Management (SLM) concepts resulting in a coherent and collaborative Product-Service design and manufacturing engineering platform. The concept requirements were collected from four real world use cases and refined and combined to create final set of requirements. In this paper we present the facili‐ tated requirement collection process and the final requirements in relation to engineering collaboration and product-service system characteristics. Keywords: Product-service engineering · Requirements engineering · Platform for collaboration · Manufacturing intelligence · Use cases
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Introduction and Objectives
Business based on Product-Services (P-S) is a reality today and such business continues to grow, both in the business-to-business sector as well as in the business-to-consumer sector. Car sharing is an example of this type of business that today is available in many cities. The same trend also takes place in the manufacturing sector, which is a phenom‐ enon referred to as servitization. The EU H2020 Manutelligence project [1] aims at supporting this trend, allowing enterprises to develop sustainable innovative P-S effi‐ ciently addressing customer needs. Some of these services can be provided only after punctual and accurate analysis of customers’ product usage in order to acquire useful information for new product improvements or services provision. Often the misalignment between the product and service development processes and incapability for concurrent engineering between both processes arise due to the lack of information exchange among the product and service life cycle phases. Therefore more attention must be paid on P-S evolution along the entire value chain. The aim is to integrate the Product Life-Cycle Management
© IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved H. Afsarmanesh et al. (Eds.): PRO-VE 2016, IFIP AICT 480, pp. 340–349, 2016. DOI: 10.1007/978-3-319-45390-3_29
Collaboration Driven Requirements for a Product-Service Engineering Platform
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(PLM) and Service Life-Cycle Management (SLM) concepts resulting in a coherent and collaborative P-S design and manufacturing engineering concept. The collaboration platform in Manutelligence will build on an existing commercial PLM software solution enhanced with additional features for P-S engineering, Internet of Things (IoT) support and
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