Compliance and application tests of usability guidelines about giving information quickly and comprehensibly
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ORIGINAL ARTICLE
Compliance and application tests of usability guidelines about giving information quickly and comprehensibly Lucía Alonso-Virgós1
· Jordán Pascual Espada2 · Oscar Sanjuán Martínez1 · Rubén González Crespo1
Received: 2 April 2020 / Accepted: 4 September 2020 © The Author(s) 2020
Abstract The objective of this publication is to analyze compliance with the web usability guidelines on Giving information quickly and comprehensibly. The behavior of 20 IT engineers without experience in web usability is analyzed to collect data on the application and compliance of each of the studied guidelines. The objectives are: (1) make a list of recommendations on the presentation of information and possible actions in a quickly understandable way. And highlight the most forgotten guidelines or the worst followed by web developers to think about the importance of offering specific training in this field. (2) Know the most important guidelines according to the participants themselves. To obtain the results, user tests are performed that evaluate the most ignored and applied guidelines. And its correct compliance is studied, since the participants do not have experience in web usability. Besides, interviews are conducted to find out which are the guidelines that they consider most important. It is expected to know if there are guidelines that apply intuitively and why. It is also intended to know if this innate application is helpful or compliance is wrong and needs specific training. Keywords Information · Quickly · Comprehensibly · Guidelines · Recommendations · Web usability
Introduction Usability web is the field that aims to facilitate a person to use a website. Many “ideas” have been published to improve the usability of websites [1]. These “ideas” are classified into heuristics, guidelines, usability recommendations, etc., [2]. Heuristics, guidelines, and guidance are different concepts. The best-known heuristics were published in ten Usability Heuristics for User Interface Design by Jakob Nielsen’s (1995) [3]. These recommendations are design principles that allow the user to interact easily. Heuristics are useful, but
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Lucía Alonso-Virgós [email protected] Jordán Pascual Espada [email protected] Oscar Sanjuán Martínez [email protected] Rubén González Crespo [email protected]
1
Universidad Internacional de La Rioja, Av. de La Paz, 137, 26006 Logroño, La Rioja, Spain
2
Universidad de Oviedo, Calle Valdés Salas, 11, 33007 Oviedo, Asturias, Spain
experts have shown that due to their theoretical approach, they are not the best answer to specific design problems [4]. The guidelines are a bit different, but their purpose is the same as heuristics [5, 6]. About the guidelines, they are not always the best option, because they are still too theoretical. Its foundations are not presented in a theoretical framework broad enough to determine generalities [6]. Usability recommendations are most useful for setting standards [7]. But although there is a multitude of research papers that i
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