Conflict in Organizations

Complex adaptive systems are the source of much intra-organizational conflict that will not be managed, let alone resolved. To foster learning, adaptation, and evolution in the workplace, organizations should capitalize on its functions and dysfunctions w

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Knowledge Solutions Tools, Methods, and Approaches to Drive Organizational Performance

Knowledge Solutions

Olivier Serrat

Knowledge Solutions Tools, Methods, and Approaches to Drive Organizational Performance

Olivier Serrat Asian Development Bank Mandaluyong Philippines

Additional material to this book can be downloaded from http://extras.springer.com. ISBN 978-981-10-0982-2 DOI 10.1007/978-981-10-0983-9

ISBN 978-981-10-0983-9

(eBook)

Library of Congress Control Number: 2016943039 © Asian Development Bank 2017. This book is published open access. Open Access This book is distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 IGO license (http://creativecommons.org/licenses/by-nc/3.0/igo/) which permits any noncommercial use, duplication, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the Asian Development Bank, provide a link to the Creative Commons license and indicate if changes were made. The use of the Asian Development Bank’s name for any purpose other than for attribution, and the use of the Asian Development Bank’s logo, shall be subject to a separate written license agreement between the Asian Development Bank and the user and is not authorized as part of this CC-IGO license. Note that the link provided above includes additional terms and conditions of the license. The images or other third party material in this book are included in the work’s Creative Commons license, unless indicated otherwise in the credit line; if such material is not included in the work’s Creative Commons license and the respective action is not permitted by statutory regulation, users will need to obtain permission from the license holder to duplicate, adapt or reproduce the material. The views expressed in this publication are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. By making any designation of or reference to a particular territory or geographic area, or by using the term “country” in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area. The Asian Development Bank encourages printing or copying information exclusively for personal and noncommercial use with proper acknowledgment of the Asian Development Bank. Users are restricted from reselling, redistributing, or creating derivative works for commercial purposes without the express, written consent of the publisher. This work is subject to copyright. All commercial rights are reserved by the publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or i