Conflict Management
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative method
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Stephan Proksch
Conflict Management
Management for Professionals
More information about this series at http://www.springer.com/series/10101
Stephan Proksch
Conflict Management
Stephan Proksch Vienna, Austria
Originally published in German with the title “Konfliktmanagement im Unternehmen” published by SpringerGabler in 2014 with ISBN 978-3-642-35688-9. ISSN 2192-8096 ISSN 2192-810X (electronic) Management for Professionals ISBN 978-3-319-31883-7 ISBN 978-3-319-31885-1 (eBook) DOI 10.1007/978-3-319-31885-1 Library of Congress Control Number: 2016942886 # Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Preface
This book demonstrates that tensions, differences and conflicts in companies and organisations are normal, necessary and productive if they are taken seriously and the employees and managers involved find a proactive way to approach them. I have written this book for all those who are seeking new possibilities to overcome difficult situations and conflicts. It provides managers and employees in organisations with suggestions and methods to effectively and permanently resolve problems. In order to highlight the relevance of the content for professional practice, each chapter begins and ends with an example case study. After a general introduction to the topic of conflict, I address the classic and traditional methods of conflict management. This is followed by an explanation of the newer—I refer to them as complementary—methods. The central approach to conflict management, mediation, is described in terms of its applicability for managers and employees in organisations. I subsequently address the conversation techniques for conflict management as well as the questioning techniques. The chapter on conflict prevention provides suggestions on how unproductiv
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