Congestion-Prone Services Under Quality Competition A Microeconomic
This study presents new microeconomic analyses of congestion-prone services that comprise most private and public services at the final consumption stage. It accounts for two distinctive features of congestion-prone services: the discrepancy between capac
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Dong-Joo Moon
Congestion-Prone Services Under Quality Competition A Microeconomic Analysis
Ph.D. Dong-Joo Moon Seoul National University Institute for Environmental Planning San 56-1 Shinlim-dong Gwanak-gu, Seoul Korea (South) [email protected]
Advances in Spatial Science ISSN 1430-9602 ISBN 978-3-642-20188-2 e-ISBN 978-3-642-20189-9 DOI 10.1007/978-3-642-20189-9 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2011944969 # Springer-Verlag Berlin Heidelberg 2012 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
To My Family
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Preface
This study presents new microeconomic analyses of congestion-prone services that comprise most services at the final consumption stage. This study is distinguished from other studies in that it accommodates two unique features of service markets: the importance of service quality in the decisions of both consumers and suppliers, and the difference between system throughput and physical service capacity. This study covers partial equilibrium analyses of both private and public congestionprone services in two different circumstances: under no competition and competition among multiple options differentiated by service quality. This monograph proposes a set of new modeling approaches for the following: consumer demands, service costs, profit-maximizing choices for firms, and policies for public services. Some of the modeling approaches proposed in this study apply and adapt existing microeconomic approaches, and others are newly proposed. The key unique feature common to all these modeling approaches is to employ service time as the variable that accommodates two important features of service markets: congestion delay and service quality competition. The first application area of the proposed modeling approaches is to characterize the industrial structure of a service market under quality competition. Through analyses based on the modeling approaches, it is shown that interactions among consumers and suppliers endogenously determine the industrial organization type of each firm and allow the coexistenc
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