Creativity and Job Stress in the Korean ICT Industry: TMX and CHS as Antecedents
Many researchers have investigated the relationship between social exchange and creativity, but few have touched on the effects of team member exchange (TMX) and coworker helping and support (CHS) on creativity. Thus, we examined the impacts of TMX and CH
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Creativity and Job Stress in the Korean ICT Industry: TMX and CHS as Antecedents Dae Sung Lee, Kun Chang Lee, and Nam Yong Jo
1.1
Introduction
In order to increase their adaptability and growth, many organizations have considered creativity as the building block for organizational innovation in the global competitive business environment [54]. The ubiquity of communication devices such as telephones, computers, television, and radio indicates that Information and Communication Technologies (ICTs) are fast becoming essential components of our day-to-day lives. Therefore, we need to examine employee creativity in ICT industries that require a high level of organizational creativity. Research by Amabile and associates shows the value of investigating the creativity of individuals and groups within their relevant social settings [30]. The interactionist model of creativity [55, 56] emphasizes the social influences of groups and contextual influences of organizations, both of which affect individual and team creativity. In this respect, we included team member exchange (TMX) and coworker helping and support (CHS) as social/contextual factors in our model because they may impact individual creativity within an organization. We also considered job stress as a negative antecedent of creativity in the model. Previous studies have demonstrated negative, positive, and curvilinear relationships between stress and
D.S. Lee • N.Y. Jo SKK Business School, Sungkyunkwan University, Seoul 110-745, Republic of Korea e-mail: [email protected]; [email protected] K.C. Lee (*) Department of Interaction Science, SKK Business School, Sungkyunkwan University, Seoul 110-745, Republic of South Korea e-mail: [email protected] K.C. Lee (ed.), Digital Creativity: Individuals, Groups, and Organizations, Integrated Series in Information Systems 32, DOI 10.1007/978-1-4614-5749-7_1, © Springer Science+Business Media New York 2013
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creativity. Inasmuch as the stress imposed by intense workload pressures may undermine an employee’s creativity in an organization [2, 22], we examined the negative relationship between job stress and creativity. Many researchers have emphasized that social support has a positive or buffering effect on social relationships in the workplace [26, 33], so social relationships in the workplace may effectively decrease job stress. Additionally, we investigated the negative effects of TMX and CHS on job stress. Although some researchers have examined the relationship between leader member exchange (LMX) and employee creativity, few have examined the effects of TMX on creativity. Thus, we contribute to the literature on the relationship between social exchange relationships and creativity.
1.2 Theoretical Background and Hypotheses 1.2.1
Individual Creativity Within Organizations
Creativity may be defined as the ability to produce work that is both novel and useful [37, 49]. If this concept is placed within an organization, organizational creativity is that which yields a valuable, useful new i
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