Criteria Based Approach to Assess the User Experience of Driving Information Proactive System: Integration of Guidelines
In the case of driving informational systems, techniques can be used to improve user experience in an automotive context, especially regarding proactive systems. Heuristic inspection techniques are classical methods to assess interfaces aspects and identi
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Abstract In the case of driving informational systems, techniques can be used to improve user experience in an automotive context, especially regarding proactive systems. Heuristic inspection techniques are classical methods to assess interfaces aspects and identify problematic components for human computer interactions. This paper deals with the problem of the integration of four sets of criteria which are (1) Accessibility (Perceptibility, Temporal Adaptation, Simplicity, Comprehensibility, Robustness); (2) Practicality (Guidance, Workload, Explicit Control, Adaptability, Error management, Consistency, Significance of codes, Compatibility); (3) Emotionality (Degree of control, Challenge, Degree of Independence, Fantasy, Trust, Sensorial interest, Cognitive interest, Effort, Satisfaction), and (4) Persuasiveness (Credibility, Privacy, Personalization, Attractiveness, Solicitation, Priming, Commitment, Ascendency). It shows that criteria are complementary between each other to identify main ergonomic problems but it also highlights the need to consider further aspects for heuristic inspection of a driving information proactive system. Keywords User experience Proactive systems
Heuristic mapping Driving information systems
M. Duczman (&) E. Brangier Université de Lorraine—PErSEUs, EA 7312, Sciences Humaines et Sociales, Ile du Saulcy, CS 60228, 57045 Metz Cedex 01, France e-mail: [email protected] E. Brangier e-mail: [email protected] M. Duczman A. Thévenin Human-Machine Interaction, Human Factors and Ergonomics, Renault Technocentre, 1, Avenue du Golf, 78280 Guyancourt, France e-mail: [email protected] © Springer International Publishing Switzerland 2016 F. Rebelo and M. Soares (eds.), Advances in Ergonomics in Design, Advances in Intelligent Systems and Computing 485, DOI 10.1007/978-3-319-41983-1_8
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1 Introduction Pleasure, compatibility, satisfaction, efficiency… All of these are notions that a user might look for better interactions with a product. In Human-Computer Interactions studies, plenty of criteria, norms, recommendations and methods exist to assess quality of products and technologies for measuring how they are, or not, adapted to human characteristics and to their activities and tasks. These tools are generally aiming to a same objective; to identify potential problems for interactions and using and to formulate recommendations in order to improve User, Customer and Product Experiences. User Experience is often associated with a broad range of fuzzy and dynamic concepts, e.g., experience, emotion, affect, aesthetics, persuasion and, also social and cultural dimensions. Hassenzahl and Tractinsky [1] defined UX as “a consequence of a user’s internal state (his expectations, needs, motivation, etc.), the characteristics of the designed system (complexity, purpose, usability, etc.), and the context within which the interaction occurs”. UX could vary according to human characteristics, context parameters and also one product properties.
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