Cross-Cultural Management and Quality Performance Chinese Constructi
This book explores China’s global competitiveness in the building of infrastructures with a particular interest in the resource-rich African countries. The book begins with a comprehensive literature review on total quality management (TQM) and national c
- PDF / 12,405,816 Bytes
- 449 Pages / 453.543 x 683.15 pts Page_size
- 3 Downloads / 158 Views
oss-Cultural Management and Quality Performance Chinese Construction Firms in Nigeria
Cross-Cultural Management and Quality Performance
Yomi Babatunde Sui Pheng Low •
Cross-Cultural Management and Quality Performance Chinese Construction Firms in Nigeria
123
Yomi Babatunde Construction Economics and Management University of the Witwatersrand Johannesburg South Africa
ISBN 978-981-287-361-3 DOI 10.1007/978-981-287-362-0
Sui Pheng Low Department of Building National University of Singapore Singapore Singapore
ISBN 978-981-287-362-0
(eBook)
Library of Congress Control Number: 2014958657 Springer Singapore Heidelberg New York Dordrecht London © Springer Science+Business Media Singapore 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer Science+Business Media Singapore Pte Ltd. is part of Springer Science+Business Media (www.springer.com)
Preface
China’s economic reforms have seen the country engaging with the rest of the world, particularly resource-rich countries, to meet its huge resource needs and to attract foreign direct investments. China has developed its construction industry’s competitiveness from its need to service the world’s most populous and urbanized nation. Chinese construction firms (hereinafter referred to as Chinese firms) undertake infrastructure construction in almost all the 55 African countries. Nigeria has become China’s fourth largest investment partner and the second largest export market in Africa. Nonetheless, Chinese firms face challenges in the quality of their construction services in Nigeria. Consequently, cross-cultural differences between Chinese and Nigerians and corresponding impacts on the perceptions of quality of construction services need to be investigated. By integrating two perspectives including Hofstede’s five national cultural dimensions (NCDs) and the eight quality management principles toward total quality management (TQM) implementation, this book develops and presents a conceptual f
Data Loading...
