Customer Loyalty in Third Party Logistics Relationships Findings fro
Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics service
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David L. Cahill
Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA
With 30 Figures and 114 Tables
Physica-Verlag A Springer Company
Series Editors Werner A. Müller Martina Bihn Author Dr. David L. Cahill Walther-von-der-Vogelweide-Str. 42 97074 Würzburg Germany [email protected]
ISSN 1431-1941 ISBN-10 3-7908-1903-4 Physica-Verlag Heidelberg New York ISBN-13 978-3-7908-1903-8 Physica-Verlag Heidelberg New York This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Physica-Verlag. Violations are liable for prosecution under the German C
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