D-CITE - A Serious Game to Analyze Complex Decision-Making in Air Traffic Management
Air Traffic is a complex system, where different stakeholders (e.g. Airlines, Airport, Air Traffic Controller, Ground-Handler) interact with each other. To optimize especially airport processes, cooperation between the above mentioned stakeholders is mand
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German Aerospace Center (DLR), Institute of Flight Guidance, Lilienthalplatz 7, 38108 Braunschweig, Germany [email protected] 2 HTW Berlin - University of Applied Science, Treskowallee 8, 10318 Berlin, Germany [email protected]
Abstract. Air Traffic is a complex system, where different stakeholders (e.g. Airlines, Airport, Air Traffic Controller, Ground-Handler) interact with each other. To optimize especially airport processes, cooperation between the above mentioned stakeholders is mandatory, but divergent goals and interests are supposed to have an influence on their decision-making process. Because of this, the way of collaborative decision-making seems to be a challenge. The aspects of human interactions during negotiations and human performance in planning activities are difficult to measure with conventional methods of realand fast-time simulations. Serious Gaming is a new method in this research field to validate interaction processes in Air Traffic Management. The serious multiplayer game “D-CITE” (Decisions based on Collaborative Interactions in TEams) was developed to specifically analyze underlying factors that drive decision-making processes in an airport management environment. The aim of this paper is to illustrate the main ideas of D-CITE as well as to discuss the aspect of collaborative learning.
1 Introduction Especially during critical events, the cooperation of various stakeholders at an airport is necessary. One such a critical event was the eruption of the Icelandic volcano Eyjafjallajökull in 2010. The results were massive restrictions in European and intercontinental air traffic due to the paralysis of large parts of European air traffic. Different stakeholder groups had to deal with challenges in this case, such that they had to cooperate in order to guarantee the most efficient air traffic. The process of this cooperative decision-making is very complex and different interests can affect the process of finding a solution. Out of these reasons the process of decision-making in the context of Air Traffic Management (ATM) must be analyzed. In this research field, there are some concepts which already focus on decision-making and its optimization. The concept of Total Airport Management (TAM) is one opportunity to increase the efficiency of service at airports. TAM is based on Airport-Collaborative DecisionMaking (A-CDM; [1]).
© Springer International Publishing Switzerland 2016 A. De Gloria and R. Veltkamp (Eds.): GALA 2015, LNCS 9599, pp. 23–31, 2016. DOI: 10.1007/978-3-319-40216-1_3
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M. Freese and S. Drees
Airport Collaborative Decision-Making in Total Airport Management
The concept of A-CDM is based on the idea that different stakeholder (e.g. Air Traffic Control, airline companies, airport company, ground-handlers) have the possibility of using a common database [1, 2]. With the common database the exchange of information should be improved. The further development of A-CDM results in the concept of TAM. The assumptions are that decision-making processes and planning activities shoul
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