Developing and Evaluating a Cloud Service Relationship Theory
This book develops, evaluates and refines a cloud service relationship theory that explains how cloud users’ uncertainties arise in these relationships and how they can be mitigated. To that end, the book employs principal-agent theory and the concepts of
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Jan Huntgeburth
Developing and Evaluating a Cloud Service Relationship Theory
Progress in IS
More information about this series at http://www.springer.com/series/10440
Jan Huntgeburth
Developing and Evaluating a Cloud Service Relationship Theory This book is based on a doctoral thesis successfully defended at the Business School of the University of Mannheim
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Jan Huntgeburth Faculty of Business and Economics Universität Augsburg Augsburg Germany
ISSN 2196-8705 ISBN 978-3-319-10279-5 DOI 10.1007/978-3-319-10280-1
ISSN 2196-8713 (electronic) ISBN 978-3-319-10280-1 (eBook)
Library of Congress Control Number: 2014948062 Springer Cham Heidelberg New York Dordrecht London © Springer International Publishing Switzerland 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
Cloud computing is an innovative technology which is now fundamentally transforming many industries. The fact that cloud computing is transforming IT product markets into IT service markets potentially inflates the highest impact in this sector since many years. More and more companies do no longer employ innovative software products “on premise”—i.e., using their own hardware infrastructure—but “off premise”—i.e., as an on-demand service, which is hosted on infrastructures own
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