Digitalization and Public Sector Transformations
‘Jannick Schou and Morten Hjelholt have written an important contribution to the literature on the evolution of digital public services. Rather than defaulting to the technocratic narratives of many writers, they demonstrate that digitalization is part of
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Digitalization and Public Sector Transformations
‘Jannick Schou and Morten Hjelholt have written an important contribution to the literature on the evolution of digital public services. Rather than defaulting to the technocratic narratives of many writers, they demonstrate that digitalization is part of an ideological project. This book should be read by everyone interested in electronic government.’ —Karl Löfgren, Associate Professor, School of Government, Victoria University of Wellington.
Jannick Schou • Morten Hjelholt
Digitalization and Public Sector Transformations
Jannick Schou IT University of Copenhagen Copenhagen, Denmark
Morten Hjelholt IT University of Copenhagen Copenhagen, Denmark
ISBN 978-3-319-76290-6 ISBN 978-3-319-76291-3 (eBook) https://doi.org/10.1007/978-3-319-76291-3 Library of Congress Control Number: 2018935682 © The Editor(s) (if applicable) and The Author(s) 2018 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover credit: Modern building window © saulgranda/Getty Printed on acid-free paper This Palgrave Macmillan imprint is published by the registered company Springer International Publishing AG part of Springer Nature. The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Preface
This book explores the complex, yet often poorly understood, set of relations between digitalization and contemporary forms of statecraft. For the last number of decades, advanced capitalist states have intensified their use of digital technologies in a wide variety of ways. Across public sectors and governmental institutions, states have become increasingly reliant upon digital platforms as a means of delivering services to citizens and interacting with private actors. The implications of these political reforms have, however, often remained in the dark. This book is our modest attempt to unders
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