Discourses of Trust

The first book to bring together researchers and practitioners from a range of professions and institutions in exploring how people develop and may lose Trust through the ways in which they speak, write and act. Includes practical examples of how to condu

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Discourses of Trust

Edited by Christopher N. Candlin and Jonathan Crichton

Discourses of Trust

Palgrave Studies in Professional and Organizational Discourse Titles include: Christopher N. Candlin and Jonathan Crichton DISCOURSES OF TRUST Christopher N. Candlin and Jonathan Crichton DISCOURSES OF DEFICIT Jonathan Crichton THE DISCOURSE OF COMMERCIALIZATION A Multi-Perspectived Analysis Cecilia E. Ford WOMEN SPEAKING UP Getting and Using Turns in Workplace Meetings Sue Garton and Keith Richards (editors) PROFESSIONAL ENCOUNTERS IN TESOL Discourses of Teachers in Teaching Rick Iedema (editor) THE DISCOURSE OF HOSPITAL COMMUNICATION Tracing Complexities in Contemporary Health Care Organizations Louise Mullany GENDERED DISCOURSE IN THE PROFESSIONAL WORKPLACE Keith Richards LANGUAGE AND PROFESSIONAL IDENTITY Aspects of Collaborative Interaction H. E. Sales PROFESSIONAL COMMUNICATION IN ENGINEERING

Palgrave Studies in Professional and Organizational Discourse Series Standing Order ISBN 978–0–230–50648–0 (outside North America only) You can receive future titles in this series as they are published by placing a standing order. Please contact your bookseller or, in case of difficulty, write to us at the address below with your name and address, the title of the series and the ISBN quoted above. Customer Services Department, Macmillan Distribution Ltd, Houndmills, Basingstoke, Hampshire RG21 6XS, England

Discourses of Trust Edited by

Christopher N. Candlin Macquarie University, Australia

and

Jonathan Crichton University of South Australia, Australia

Selection and editorial matter © Christopher N. Candlin and Jonathan Crichton 2013 Individual chapters © their respective authors 2013 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2013 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978-1-349-59404-7

ISBN 978-1-