e-Governance for Development A Focus on Rural India

Over the past few decades, there has been a rapid proliferation of eGovernance for Development projects. Drawing on evidence from three longitudinal case studies of rural eGovernance projects this book shows that improving systems of governance is fu

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TECHNOLOGY, WORK AND GLOBALIZATION The Technology, Work and Globalization series was developed to provide policy makers, workers, managers, academics and students with a deeper understanding of the complex interlinks and influences between technological developments, including information and communication technologies, work organizations and patterns of globalization. The mission of the series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology. Also in the series: GLOBAL SOURCING OF BUSINESS AND IT SERVICES Leslie P. Willcocks and Mary C. Lacity ICT AND INNOVATION IN THE PUBLIC SECTOR Francesco Contini and Giovan Francesco Lanzara EXPLORING VIRTUALITY WITHIN AND BEYOND ORGANIZATIONS Niki Panteli and Mike Chaisson KNOWLEDGE PROCESSES IN GLOBALLY DISTRIBUTED CONTEXTS Julia Kotlarsky, Ilan Oshri and Paul C. van Fenema GLOBAL CHALLENGES FOR IDENTITY POLICIES Edgar Whitley and Ian Hosein OFFSHORE OUTSOURCING OF IT WORK Mary C. Lacity and Joseph W. Rottman OUTSOURCING GLOBAL SERVICES Ilan Oshri, Julia Kotlarsy and Leslie P. Willcocks BRICOLAGE, CARE AND INFORMATION Chrisanthi Avgerou, Giovan Francesco Lanzara and Leslie P. Willcocks e-GOVERNANCE FOR DEVELOPMENT: A Focus on Rural India Shirin Madon

e-Governance for Development A Focus on Rural India

Shirin Madon Senior Lecturer in Information Systems, London School of Economics and Political Science

© Shirin Madon 2009 Foreword © Geoff Walsham 2009 Softcover reprint of the hardcover 1st edition 2009 978-0-230-20157- 6 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted her right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978-1-349-29972-0 ISBN 978-0-230-25049-9 (eBook) DOI 10.1057/9780230250499 This book is printed on paper suitable for recycling and made from fully managed and s