Educational content and challenges encountered when training service user representatives as peer researchers in a mixed
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(2020) 6:50
RESEARCH ARTICLE
Open Access
Educational content and challenges encountered when training service user representatives as peer researchers in a mixed study on patient experience of hospital safety O. Gross1* , N. Garabedian2, C. Richard3, M. Citrini4, T. Sannié5 and R. Gagnayre1
Abstract Background and objectives: In France, following the passing of a 2002 law, service user representatives (SURs) are part of hospital committees in charge of care quality and safety issues. Ten service user representatives (SURs) were recruited and trained as “peer researchers” to participate in all phases of a study aimed at outlining how patients experience hospital safety. This article aims to describe the study protocol and how peer researchers training was designed and implemented to prepare them to drive a qualitative and quantitative research. It also examines the challenges related to collaborative research and how these were resolved. Methods: The way our training was conceived belongs to the field of “design-based research”, known for its pragmatic and collaborative scope, in which viewpoints of all participants are included. Our training was therefore based on peer researchers and research sponsors expectations, as well as on recommendations of the literature. Results: A 45-h training was held. While the program was meant to train peer researchers to respect scientific norms, it also aimed to improve their sense of self-legitimacy as they navigated their new role. Peer researchers were particularly eager to understand meaning behind the instructions, especially in the field of ethical and scientific norms. Various challenges occurred related to project organization, recruitment and peer researchers involvement. Some issues were overcome by learning how to share control over the research process. Conclusion: This experiment highlights the importance of a training program’s duration and quality to prepare SURs for their roles as peer investigators and to create a group dynamic around a research project, even with SURs familiar with patient involvement and our research theme (safety issues). Trainers overcame hurdles by being adaptive and by using educational approaches. They also learned to include trainees’ input, even when it forced them to reconsider their own assumptions. Keywords: Participative research, Hospital safety, Peer interviewers, Training, Patient and public involvement
* Correspondence: [email protected] 1 Health Education and Practices Laboratory (LEPS UR3412) University Sorbonne Paris Nord, 74 rue Marcel Cachin, 93017 Bobigny, France Full list of author information is available at the end of the article © The Author(s). 2020 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. T
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