Electronic Government 16th IFIP WG 8.5 International Conference, EGO
This book constitutes the proceedings of the 16th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2017, held in St. Petersburg, Russia, in September 2017, in conjunction with the 9th International Conference on eParticipation, ePart 20
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Marijn Janssen · Karin Axelsson Olivier Glassey · Bram Klievink Robert Krimmer · Ida Lindgren Peter Parycek · Hans J. Scholl Dmitrii Trutnev (Eds.)
Electronic Government 16th IFIP WG 8.5 International Conference, EGOV 2017 St. Petersburg, Russia, September 4–7, 2017 Proceedings
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Lecture Notes in Computer Science Commenced Publication in 1973 Founding and Former Series Editors: Gerhard Goos, Juris Hartmanis, and Jan van Leeuwen
Editorial Board David Hutchison Lancaster University, Lancaster, UK Takeo Kanade Carnegie Mellon University, Pittsburgh, PA, USA Josef Kittler University of Surrey, Guildford, UK Jon M. Kleinberg Cornell University, Ithaca, NY, USA Friedemann Mattern ETH Zurich, Zurich, Switzerland John C. Mitchell Stanford University, Stanford, CA, USA Moni Naor Weizmann Institute of Science, Rehovot, Israel C. Pandu Rangan Indian Institute of Technology, Madras, India Bernhard Steffen TU Dortmund University, Dortmund, Germany Demetri Terzopoulos University of California, Los Angeles, CA, USA Doug Tygar University of California, Berkeley, CA, USA Gerhard Weikum Max Planck Institute for Informatics, Saarbrücken, Germany
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More information about this series at http://www.springer.com/series/7409
Marijn Janssen Karin Axelsson Olivier Glassey Bram Klievink Robert Krimmer Ida Lindgren Peter Parycek Hans J. Scholl Dmitrii Trutnev (Eds.) •
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Electronic Government 16th IFIP WG 8.5 International Conference, EGOV 2017 St. Petersburg, Russia, September 4–7, 2017 Proceedings
123
Editors Marijn Janssen Delft University of Technology Delft The Netherlands
Ida Lindgren Linköping University Linköping Sweden
Karin Axelsson Linköping University Linköping Sweden
Peter Parycek Donau-Universität Krems Krems Austria
Olivier Glassey University of Lausanne Lausanne Switzerland
Hans J. Scholl University of Washington Seattle, WA USA
Bram Klievink Delft University of Technology Delft The Netherlands
Dmitrii Trutnev ITMO University St. Petersburg Russia
Robert Krimmer Tallinn University of Technology Tallinn Estonia
ISSN 0302-9743 ISSN 1611-3349 (electronic) Lecture Notes in Computer Science ISBN 978-3-319-64676-3 ISBN 978-3-319-64677-0 (eBook) DOI 10.1007/978-3-319-64677-0 Library of Congress Control Number: 2017947762 LNCS Sublibrary: SL3 – Information Systems and Applications, incl. Internet/Web, and HCI © IFIP International Federation for Information Processing 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such n