Enabling Enterprise Transformation Business and Grassroots Innovatio

Private enterprises in advanced economies have been learning to use information and communication technology (ICT) to innovate and transform their processes, products, services and business models, significantly improving productivity and competitiveness.

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Series Editor Elias G. Carayannis, George Washington University, Washington D.C., USA

For other titles published in this series, go to www.springer.com/series/8124

Nagy K. Hanna

Enabling Enterprise Transformation Business and Grassroots Innovation for the Knowledge Economy

Nagy K. Hanna University of Maryland Bethesda, MD USA [email protected]

ISBN 978-1-4419-1507-8 e-ISBN 978-1-4419-1508-5 DOI 10.1007/978-1-4419-1508-5 Springer New York Dordrecht Heidelberg London Library of Congress Control Number: 2009936796 © Springer Science+Business Media, LLC 2010 All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Preface

This book complements and builds on the integrated framework of information and communication technology-enabled development, as presented in my book: e-Transformation: Enabling New Development Strategies, published by Springer in 2009. The private sector is both a driver of ICT-enabled economic development transformation and a main beneficiary of the transformative power of the ICT revolution. This book explores why and how ICT can spur innovation and transformation in industry and services for inclusive and sustainable development. A business-led, ICT-enabled economic growth and transformation would be a timely response to the financial crisis and economic downturn that started in 2008. A number of developing countries have been inspired by the example of India and China and are now seeking to participate in the ongoing outsourcing revolution. Some countries have also sought to participate in the fast-growing ICT manufacturing and services industries. These industries have been a source of dynamic growth in global trade, and business innovation and transformation within developed countries. Many more developing countries can benefit from the ongoing services-outsourcing revolution. With few exceptions among developing countries, little attention has been given by policy makers and development practitioners to the opportunities for growth and private sector development made possible by the ongoing information and communication technology revolution. Meantime, most small and medium enterprises in developing countries face multiple constraints to adopting and leveraging this general-purpose technology for dynamic growth, process tran