Equivalence of chatbot and paper-and-pencil versions of the De Jong Gierveld loneliness scale
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Equivalence of chatbot and paper-and-pencil versions of the De Jong Gierveld loneliness scale Antonio Caballer 1
&
Oscar Belmonte 2 & Andrea Castillo 3 & Arturo Gasco 3 & Emilio Sansano 4 & Raul Montoliu 5
Accepted: 9 October 2020 # Springer Science+Business Media, LLC, part of Springer Nature 2020
Abstract Technological progress provides health professionals with an excellent opportunity to take advantage of these developments and contribute to the development of efficient ways of diagnosing, monitoring, treating and assisting users. The purpose of this work is to present the results of a study conducted to examine the quantitative equivalence of paper-and-pencil and a voice-based conversational assistant, popularly known as a “chatbot”, as means to administer tests. One hundred and eight undergraduate university students completed both versions of the De Jong Gierveld Loneliness Scale. The interval between the first and second administration was set at four days. Validity, internal structure, internal consistency and equivalence of chatbot administration mode were assessed. A confirmatory factor analysis was used to verify the factor structure and provided a two-factor structure. Validity and internal consistency are adequate. These results support the feasibility of using chatbots for loneliness assessment in a sample of undergraduate university students and other populations in future. Keywords Chabot . Loneliness scale . Quantitative equivalence . Dimensionality . Undergraduate university students
Introduction The technological progress occurring nowadays provides health professionals with an excellent opportunity to take advantage of these developments and use them to cover certain The datasets generated during and/or analysed during the current study are available from the corresponding author on reasonable request. * Antonio Caballer [email protected] 1
Department of Developmental Educational and Social Psychology and Methodology, Institute of New Imaging Technologies, Jaume I University, Av. Vicent Sos Baynat, s/n 12071, Castelló de la Plana, Spain
2
Department of Computer Languages and Systems, Institute of New Imaging Technologies, Jaume I University, Castelló de la Plana, Spain
3
Institute of New Imaging Technologies, Jaume I University, Castelló de la Plana, Spain
4
Department Engineering of Industrial Systems and Design, Institute of New Imaging Technologies, Jaume I University, Castelló de la Plana, Spain
5
Department of Computer Science and Engineering, Institute of New Imaging Technologies, Jaume I University, Castelló de la Plana, Spain
needs they have with regard to the services they offer (Rabbitt, Kazdin, & Scassellati, 2015). Technology can contribute to the development of efficient ways of diagnosing, monitoring, treating and assisting users. In the case of conversational agents, multiple studies have reported the scope of use in health care (Abd-Alrazaq, Rababeh, Alajlani, Bewick, & Househ, 2020; de Cock et al., 2020). Traditionally, the evaluation of behavioural and psychologic
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