ERP Systems and Organisational Change A Socio-technical Insight

ERP (Enterprise Resource Planning) systems are now the backbone of the information systems in public and private sector organisations. Yet, even if their ability to address the fragmentation of former information systems, provide functional integration an

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Series Editor Professor D.T. Pham Manufacturing Engineering Centre Cardiff University Queen’s Building Newport Road Cardiff CF24 3AA UK Other titles in this series Assembly Line Design B. Rekiek and A. Delchambre Advances in Design H.A. ElMaraghy and W.H. ElMaraghy (Eds.) Effective Resource Management in Manufacturing Systems: Optimization Algorithms in Production Planning M. Caramia and P. Dell’Olmo Condition Monitoring and Control for Intelligent Manufacturing L. Wang and R.X. Gao (Eds.) Optimal Production Planning for PCB Assembly W. Ho and P. Ji Trends in Supply Chain Design and Management: Technologies and Methodologies H. Jung, F.F. Chen and B. Jeong (Eds.) Process Planning and Scheduling for Distributed Manufacturing L. Wang and W. Shen (Eds.) Collaborative Product Design and Manufacturing Methodologies and Applications W.D. Li, S.K. Ong, A.Y.C. Nee and C. McMahon (Eds.) Decision Making in the Manufacturing Environment R. Venkata Rao Frontiers in Computing Technologies for Manufacturing Applications Y. Shimizu, Z. Zhang and R. Batres Reverse Engineering: An Industrial Perspective V. Raja and K.J. Fernandes (Eds.) Automated Nanohandling by Microrobots S. Fatikow A Distributed Coordination Approach to Reconfigurable Process Control N.N. Chokshi and D.C. McFarlane

Bernard Grabot • Anne Mayère • Isabelle Bazet Editors

ERP Systems and Organisational Change A Socio-technical Insight

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Professor Bernard Grabot Laboratoire Génie de Production (LGP) Ecole Nationale d’Ingénieurs de Tarbes (ENIT) 47, Avenue d'Azereix 65016 Tarbes Cedex France

Professor Anne Mayère Laboratoire d’Etudes et de Recherche Appliquées en Sciences Sociales (LERASS) 114 route de Narbonne 31077 Toulouse Cedex 4 France

Associate Professor Isabelle Bazet Centre d’Etude et de Recherche Travail, Organisation, Pouvoir (CERTOP) Université de Toulouse-Le Mirail Maison de la Recherche 5, allées Antonio Machado 31058 Toulouse Cedex 9 France

ISBN 978-1-84800-182-4

e-ISBN 978-1-84800-183-1

DOI 10.1007/978-1-84800-183-1 Springer Series in Advanced Manufacturing ISSN 1860-5168 British Library Cataloguing in Publication Data ERP systems and organisational change : a socio-technical insight. - (Springer series in advanced manufacturing) 1. Organizational change 2. Management information systems I. Grabot, Bernard II. Mayere, Anne III. Bazet, Isabelle 658.4'06 ISBN-13: 9781848001824 Library of Congress Control Number: 2008925846 © 2008 Springer-Verlag London Limited Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copy-right Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. The use of registered names, trademarks, etc. in this publicatio