Establishing an Effective Knowledge Management Environment
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Sep/ember 2002
Establishing an Effective Knowledge Management Environment Dianne Hall
Introduction
information and knowledge sharing. These sections are followed by a discussion that considers how an organization can support those needs.
Businesses today often find themselves in the process
of converting from a production orientation to a
The Importance of a Learning-Oriented Knowledge Management Environment
service orientation, and realizing that discovery and maintenance of knowledge is critical to surviving in the new knowledge-based economy. These changes are also giving rise to a new type of organizational structure. Boundaries are rio longer distinct between organizations, and market and production competencies are being replaced with alliance capitalism and knowledge-based competencies. Vertical integration provides increased human capital and knowledge-based competencies; human resources and the intellect they possess arc becoming a valuable resource. To take full advantage of these changes, the organization must learn to share information and knowledge, not only between organizational members but also between This requires that the organizational partners. organization establish an environment that is conducive to eflèctive knowledge sharing, creation, and management.
Today's organizations have needs beyond decisionmaking support. They require systems that are able to apply information acquisition and discovery techniques to facilitate knowledge creation and learning, and that can interpret organizational
culture, environmental issues, and the impact of people in decision-making situations as well as provide traditional decision-making support. The value of knowledge as an asset is becoming
increasingly recognized but there has not been agreement as to how management of that asset is accomplished within the organization. Moreover, organizations are infusing resources into the information technology and knowledge best
management (KM) arenas more than ever before, and a recent survey indicates that many of these resources will be lost because of poor knowledge management (Wareham, 1999). Additionally, the concept of KM and support for that management
Although it is virtually inarguable that infbrmation
and communication technology can facilitate a
remains elusive, as does the ability of an organization to qb1a1ily the organizational impact of knowledge management.
knowledge management strategy, it is important to remember the virtues of constructing the plan prior to implementing it. The logical structure of the plan is
of prime importance - without the
logical
Generally defined, knowledge management is the process of efièetively storing and retrieving an
blueprint, the physical inipleirieritation is not likely to reach its full potential. Physical implementation of knowledge management is highly individualized to each organization and beyond the scope of this paper. which discusses the importance of the knowledge management environment and methods
organization's knowledge and allowing fo
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