Extended Warranties, Maintenance Service and Lease Contracts Modelin

Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis and decision-making from the perspectives of the partie

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D. N. Prabhakar Murthy Nat Jack

Extended Warranties, Maintenance Service and Lease Contracts Modeling and Analysis for Decision-Making

Springer Series in Reliability Engineering

Series editor Hoang Pham, Piscataway, USA

For further volumes: http://www.springer.com/series/6917

D. N. Prabhakar Murthy Nat Jack



Extended Warranties, Maintenance Service and Lease Contracts Modeling and Analysis for Decision-Making

123

D. N. Prabhakar Murthy School of Mechanical and Mining Engineering University of Queensland Brisbane Australia

Nat Jack Dundee Business School University of Abertay Dundee Dundee UK

ISSN 1614-7839 ISSN 2196-999X (electronic) ISBN 978-1-4471-6439-5 ISBN 978-1-4471-6440-1 (eBook) DOI 10.1007/978-1-4471-6440-1 Springer London Heidelberg New York Dordrecht Library of Congress Control Number: 2014936175  Springer-Verlag London 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Dedicated to Wallace R. Blishcke, in Memorium D. N. Prabhakar Murthy Rhona for her patience, understanding and support Nat Jack

Preface

Engineered objects (products, plants, infrastructures) are built to meet the needs of individuals, businesses and societies. These objects are getting more complex, and also more expensive, to meet the ever-increasing demands. The pe