Fundamentals of Queuing Systems Statistical Methods for Analyzing Qu
Waiting in lines is a staple of everyday human life. Without really noticing, we are doing it when we go to buy a ticket at a movie theater, stop at a bank to make an account withdrawal, or proceed to checkout a purchase from one of our favorit
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Nick T. Thomopoulos
Fundamentals of Queuing Systems Statistical Methods for Analyzing Queuing Models
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Nick T. Thomopoulos Stuart School of Business Illinois Institute of Technology Chicago, IL 60661 USA
ISBN 978-1-4614-3712-3 DOI 10.1007/978-1-4614-3713-0
e-ISBN 978-1-4614-3713-0
Springer New York Heidelberg Dordrecht London Library of Congress Control Number: 2012934665 Ó Springer Science+Business Media New York 2012 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
For my wife, my children and my grandchildren
Preface
I was fortunate to have a rich and diverse career in industry and academia. This included working at International Harvester as supervisor of operations research in the corporate headquarters; at IIT Research Institute (IITRI) as a senior scientist with applications that spanned world-wide in industry and government; as a professor in the Industrial Engineering Department at the Illinois Institute of Technology (IIT), in the Stuart School of Business at IIT; and the many years of consulting assignments with industry and government throughout the world. At IIT, I was fortunate to be assigned a broad array of courses, gaining a wide breadth with the variety of topics, and with the added knowledge I acquired from the students, and with eve
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