Handbook on Decision Support Systems 2 Variations

As the most comprehensive reference work dealing with decision support systems (DSS), this book is essential for the library of every DSS practitioner, researcher, and educator. Written by an international array of DSS luminaries, its more than 70 chapter

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Titles in the Series M. Shaw, R. Blanning, T. Strader and A. Whinston (Eds.) Handbook on Electronic Commerce ISBN 978-3-540-65882-1 J. Blaz˙ ewicz, K. Ecker, B. Plateau and D. Trystram (Eds.) Handbook on Parallel and Distributed Processing ISBN 978-3-540-66441-3 H. H. Adelsberger, B. Collis and J.M. Pawlowski (Eds.) Handbook on Information Technologies for Education and Training ISBN 978-3-540-67803-8 C. W. Holsapple (Ed.) Handbook on Knowledge Management 1 Knowledge Matters ISBN 978-3-540-43527-3 Handbook on Knowledge Management 2 Knowledge Directions ISBN 978-3-540-43527-3 J. Blaz˙ ewicz, W. Kubiak, T. Morzy and M. Rusinkiewicz (Eds.) Handbook on Data Management in Information Systems ISBN 978-3-540-43893-9 P. Bernus, P. Nemes, G. Schmidt (Eds.) Handbook on Enterprise Architecture ISBN 978-3-540-00343-4 S. Staab and R. Studer (Eds.) Handbook on Ontologies ISBN 978-3-540-40834-5 S. O. Kimbrough and D.J. Wu (Eds.) Formal Modelling in Electronic Commerce ISBN 978-3-540-21431-1 P. Bernus, K. Merlins and G. Schmidt (Eds.) Handbook on Architectures of Information Systems ISBN 978-3-540-25472-0 (Second Edition) S. Kirn, O. Herzog, P. Lockemann, O. Spaniol (Eds.) Multiagent Engineering ISBN 978-3-540-31406-6 J. Blaz˙ ewicz, K. Ecker, E. Pesch, G. Schmidt, J. We¸glarz Handbook on Scheduling ISBN 978-3-54028046-0

Frada Burstein Clyde W. Holsapple (Editors)

Handbook on Decision Support Systems 2 Variations

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Professor Frada Burstein Center for Organizational and Social Informatics Faculty of Information Technology Monash University P.O. Box 197 Caulfield East, 3145, Victoria Australia [email protected] Professor Clyde W. Holsapple Gatton College of Business and Economics University of Kentucky 425B Gatton Building Lexington KY 40506-0034 USA [email protected]

ISBN 978-3-540-48715-9

e-ISBN 978-3-540-48713-5

DOI 10.1007/978-3-540-48713-5 International Handbooks on Information Systems ISSN X-9035-5200-9 Library of Congress Control Number: 2007939055 © 2008 Springer-Verlag Berlin Heidelberg This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Production: LE-TEX Jelonek, Schmidt & V¨ ockler GbR, Leipzig Cover-design: WMX Design GmbH, Heidelberg Printed on acid-free paper 987654321 springer.com

Dedicated to Andy Whi