Health Care Systems Engineering HCSE, Florence, Italy, May 2017

This book presents statistical processes for health care delivery and covers new ideas, methods and technologies used to improve health care organizations. It gathers the proceedings of the Third International Conference on Health Care Systems Engineering

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Paola Cappanera · Jingshan Li Andrea Matta · Evren Sahin Nico J. Vandaele · Filippo Visintin Editors

Health Care Systems Engineering HCSE, Florence, Italy, May 2017

Springer Proceedings in Mathematics & Statistics Volume 210

Springer Proceedings in Mathematics & Statistics This book series features volumes composed of selected contributions from workshops and conferences in all areas of current research in mathematics and statistics, including operation research and optimization. In addition to an overall evaluation of the interest, scientific quality, and timeliness of each proposal at the hands of the publisher, individual contributions are all refereed to the high quality standards of leading journals in the field. Thus, this series provides the research community with well-edited, authoritative reports on developments in the most exciting areas of mathematical and statistical research today.

More information about this series at http://www.springer.com/series/10533

Paola Cappanera ⋅ Jingshan Li Andrea Matta ⋅ Evren Sahin Nico J. Vandaele ⋅ Filippo Visintin Editors

Health Care Systems Engineering HCSE, Florence, Italy, May 2017

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Editors Paola Cappanera Dipartimento di Ingegneria dell’Informazione University of Florence Florence Italy Jingshan Li Department of Industrial and Systems Engineering University of Wisconsin–Madison Madison, WI USA Andrea Matta Department of Mechanical Engineering Politecnico di Milano Milan Italy

Evren Sahin Laboratoire Génie Industriel École Centrale Paris Châtenay-Malabry France Nico J. Vandaele OG Productie en Logistiek Leuven Katholieke Universiteit Leuven Leuven Belgium Filippo Visintin Dipartimento di Ingegneria Industriale University of Florence Florence Italy

ISSN 2194-1009 ISSN 2194-1017 (electronic) Springer Proceedings in Mathematics & Statistics ISBN 978-3-319-66145-2 ISBN 978-3-319-66146-9 (eBook) https://doi.org/10.1007/978-3-319-66146-9 Library of Congress Control Number: 2017955271 Mathematics Subject Classification (2010): S15007, T22008, H27002, 527030, I18030 © Springer International Publishing AG 2017 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors gi