Improving Workplace Learning by Teaching Literature Towards Wisdom
This book investigates the integration of literary writing into work based or business writing. It proposes ways of how to help people with considerable work experience use literature to engage with the problems they face in their work. Many p
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Christine Angela Eastman
Improving Workplace Learning by Teaching Literature Towards Wisdom 123
SpringerBriefs in Education
More information about this series at http://www.springer.com/series/8914
Christine Angela Eastman
Improving Workplace Learning by Teaching Literature Towards Wisdom
123
Christine Angela Eastman Hendon, London UK
ISSN 2211-1921 SpringerBriefs in Education ISBN 978-3-319-29026-3 DOI 10.1007/978-3-319-29028-7
ISSN 2211-193X (electronic) ISBN 978-3-319-29028-7
(eBook)
Library of Congress Control Number: 2016935596 © The Author(s) 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Foreword
The UK banking industry currently faces a number of challenges, not least rebuilding trust among consumers. Halifax Community Bank, as part of Lloyds Banking Group, is totally committed to this, and our ability to deliver consistently fair outcomes for customers is central to our vision of being the best bank for customers. We recognise that if we are to meet the needs and expectations of our customers now and in the future we need to continue to work closely with all employees to build and develop a diverse and inclusive team. It is a smart organisation which recognises the knowledge its employees have is where its true wealth lies. Investing in training and development, providing colleagues with the tools and capabilities they need to do their job well and making a difference to customers are key. It is not something that all banks would be comfortable doing, but encouraging colleagues to think critically about current banking practice and suggesting ways the bank can improve to benefit the business as a whole makes us stand out. Not only does it encourage the right people to want to come and work with us, but also it reinforces confidence in the bank. We want to become the best bank for colleagues as
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