Industrial Knowledge Management A Micro-level Approach

The book presents state of the art practices and research in the area of Knowledge Capture and Reuse in industry. This book demonstrates some of the successful applications of industrial knowledge management at the micro level. The Micro Knowledge Managem

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Springer-Verlag London Ltd.

Rajkumar Roy (Ed.)

Industrial Knowledge Management AMicro-Ievel Approach With 175 Figures

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Springer

Rajkumar Roy, PhD Department ofEnterprise Integration, School ofIndustrial and Manufacturing Science, Cranfield University, Cranfield, Bedford, MK43 OAL, UK

British Library Cataloguing in Publication Data Industrial knowledge management: a micro-Ievel approach 1.Knowledge management 2.Knowledge management - Computer network resources 3.Knowledge management - Data processing I.Roy, R. (Rajkumar), 1966· ISBN 978-1-4471-1075-0 I.ibrary of Congress Cataloging-in-Publication Data Industrial knowledge management: a micro-Ievel approach I Rajkumar Roy (ed.). p.cm. Includes bibliographical references and index. ISBN 978-1-4471-1075-0 ISBN 978-1-4471-0351-6 (eBook) DOI 10.1007/978-1-4471-0351-6 1. Information resources management. 2. Knowledge management. 1. Roy, R. (Rajkumar), 1966T58.64.1454 2000 658.5·-dc21 00-044029 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced. stored or transmitted, in any form or by any means, with the prior. permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms oflicences issued by the Copyright Licensing Agency. Enquiries conceming reproduction outside those terms should be sent to the publishers. © Springer-Verlag London 2001 Originally published by Springer-Verlag London Limited in 2001

The use of registered names, trademarks etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The pubJisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made. Typesetting: Camera ready by contributors 69/3830-543210 Printed on acid-free paper SPIN 10746129

The book is dedicated to the memory of my beloved grandmother Late Subhashini Roy

Preface The book presents state of the art practices and research in the area of Knowledge Capture and Reuse in industry. This book demonstrates some of the successful applications of industrial knowledge management at the micro level. The Micro Knowledge Management (MicroKM) is about capture and reuse of knowledge at the operational, shopfloor and designer level. The readers will benefit from different frameworks, concepts and industrial case studies on knowledge capture and reuse. The book contains a number of invited papers from leading practitioners in the field and a small number of selected papers from active researchers. The book starts by providing the foundation for micro knowledge management through knowledge systematisation, analysing the nature of knowledge and by evaluating verification and validation technology for knowl