Industry Associations and Research Bodies
You will find research essential for a number of reasons. It may be that you are already engaged on an outsourcing programme and you need to study best practice methodologies as part of a quality programme. Or you may not have started your journey yet; ju
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You will find research essential for a number of reasons. It may be that you are already engaged on an outsourcing programme and you need to study best practice methodologies as part of a quality programme. Or you may not have started your journey yet; just looking at outsourcing feasibility, where you need to justify the expense of a new outsourcing programme. Whatever stage of the process you are at, there is always new and relevant research, but it is not always easy to find. Books, magazines, web sites, trade associations and government offices - they can all contribute to your research effort, but they can also confuse matters. There is so much information now in the public domain about how outsourcing works or does not work, that it pays to know where you are looking. This chapter outlines where best to look for the information and research you need to make the right decisions about your own outsourcing programme.
Outsourcing Research and Trade Associations National Association of Software and Service Companies
NASSCOM should be the first port of call for anyone interested in any form of outsourcing to India. Based in New Delhi, NASSCOM is the industry association for the knowledge economy sector in India and provides the best knowledge and research on the sector. Ninety-five per cent of the IT and IT enabled service sector companies in India are NASSCOM members, so the organisation really is the voice of the entire industry. The role ofNASSCOM is primarily to lobby and advise the Indian government on policy formation; however it also provides an excellent education and debating forum. NASSCOM business conferences are held regularly at major cities across the world allowing clients and vendors to network and discuss best practice in the industry. NASSCOM works hard to build the brand image oflndia Inc. in all business sectors and industries. The NASSCOM website is an excellent resource, even for non-members. It features extensive guidance on commencing business in India, finding a partner, government policy and features links to a strong body of self-produced research paM. Kobayashi-Hillary, Outsourcing to India © Springer-Verlag Berlin Heidelberg 2004
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Chapter II: Industry Associations and Research Bodies
pers. It is impossible to consider doing business in India today without consulting NASSCOM frrst. www.nasscom.org
National Outsourcing Association The objective of the NOA is to communicate the significant benefits and strategic lessons of outsourcing to a wider audience through conferences, exhibitions and publications. It is an independent membership-based organisation based in the UK. Members are UK and overseas companies who have outsourced (or are about to outsource), significant business infrastructure (IT/telecoms/processes) as well as suppliers and legallconsultancy/service companies which support the industry. The NOA works to promote best practice in outsourcing, lobbies the British and European parliament on outsourcing issues, updates its members with the latest market information and
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