Innovation and User-Centeredness
To design a social service around the needs of its users seems so self-evident that it is hardly worth mentioning. However, when considering the conditions of the provision of social services, it becomes clear that it is anything but self-evident. To prov
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Andreas Langer · Johannes Eurich Simon Güntner
Innovation in Social Services A Systematising Overview based on the EU Research Platform INNOSERV
Andreas Langer Department Soziale Arbeit HAW Hamburg Hamburg Germany
Simon Güntner Fakultät Architektur und Raumplanung TU Wien Wien Austria
Johannes Eurich Diakoniewissenschaftliches Institut Universität Heidelberg Heidelberg Germany This publication is a product of the EU research project ‘Social Platform on Innovative Social Services – INNOSERV’ funded by the European Union under the 7th Framework Programme for Research and Technological Development (No. 290542).
This work contains media enhancements, which are displayed with a “play” icon. Material in the print book can be viewed on a mobile device by downloading the Springer Nature “More Media” app available in the major app stores. The media enhancements in the online version of the work can be accessed directly by authorized users. ISBN 978-3-658-05175-4 ISBN 978-3-658-05176-1 (eBook) https://doi.org/10.1007/978-3-658-05176-1 Springer VS © Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Springer VS imprint is published by the registered company Springer Fachmedien Wiesbaden GmbH part of Springer Nature. The registered company address is: Abraham-Lincoln-Str. 46, 65189 Wiesbaden, Germany
Preface
This book is based on a discussion process of several years in which many colleagues from science and practice have taken part. From 2012 to 2014 the research project ‘Social Platform on Innovative Social Services – INNOSERV’ was funded by the European Commission under the 7th Framework Programme for Research and Technological Development. Within the framework of this project, current literature was compiled and evaluated. Moreover, 167 examples from practice illustrating innovative proces
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