Inspectors and Enforcement at the Front Line of Government
This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer
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Inspectors and Enforcement at the Front Line of Government
Steven Van de Walle · Nadine Raaphorst Editors
Inspectors and Enforcement at the Front Line of Government
Editors Steven Van de Walle Public Governance Institute KU Leuven Leuven, Belgium
Nadine Raaphorst Institute of Public Administration Leiden University The Hague, The Netherlands
ISBN 978-3-030-04057-4 ISBN 978-3-030-04058-1 (eBook) https://doi.org/10.1007/978-3-030-04058-1 Library of Congress Control Number: 2018962025 © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG, part of Springer Nature 2019 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover credit: Image Source/Getty Images This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Contents
1
Introduction: The Social Dynamics of Daily Inspection Work 1 Steven Van de Walle and Nadine Raaphorst
2
Studying Uncertainty in Decision Making by Street-Level Inspectors 11 Nadine Raaphorst
3
Inspectors as Information-Seekers 35 Jeffrey B. Hall, Joakim Lindgren and Moritz G. Sowada
4
Are You a True Offender? Bus Ticket Inspection as Deviance Enactment 59 Jean-Baptiste Suquet
5
Strict Enforcement or Responsive Regulation? How Inspector–Inspectee Interaction and Inspectors’ Role Identity Shape Decision Making 79 Kim Loyens, Carina Schott and Trui Steen
6
Dynamics of Inspectors’ Enforcement Styles 95 Carlos Lo, Ning Liu and Pansy Li
v
vi
Contents
7
Power Dynamics and Power Asymmetries in the Interaction Between Street-Level Inspectors and Inspectees 125 Nissim Cohen and Sagi Gershgoren
8
Stimulating Collaboration and Cooperation in Tax Inspection 145 Karen Boll
9
Welfare Fraud Inspectors Between Standardizati
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