Intelligent Organizations Powerful Models for Systemic Management
This innovative book opens a path to overcoming the crisis of management in the face of complexity. The systems approach on which this work is grounded enables the development of the new kind of intelligent organizations so urgently needed. Powerful model
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Powerful Models for Systemic Management
Markus Schwaninger
Intelligent Organizations Powerful Models for Systemic Management
With 38 Figures and 6 Tables
12
Prof. Dr. Markus Schwaninger University of St. Gallen Institute of Management Dufourstrasse 40A CH-9000 St. Gallen Switzerland [email protected]
ISBN-10 3-540-29876-2 Springer Berlin Heidelberg New York ISBN-13 978-3-540-29876-2 Springer Berlin Heidelberg New York Cataloging-in-Publication Data Library of Congress Control Number: 2006929201 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer is a part of Springer Science+Business Media springeronline.com ° Springer Berlin ´ Heidelberg 2006 Printed in Germany The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. SPIN 11578345
Printed on acid-free paper ± 42/3100 ± 5 4 3 2 1 0
Preface
This is not a book about how to run a company. It is about how to look at the world differently. Ultimately, this will help the reader to deal with complexity more effectively. The market today is flooded with books which claim to show paths to higher organizational effectiveness. Most of these recommendations are given as ”recipes for success“ and on pragmatic grounds. This book, however, is targeted at all those who want access to the powerful models of systemic management in order to improve their skills in coping with complexity. The contents are of interest to people who deal with organizations – as leaders and managers or specialists, or as advanced students. The purpose is to give them conceptual and methodological guidelines by means of which they can x Increase the "intelligence" of existing organizations by introducing or substituting a better design; x Shape new organizations so that they are "intelligent" from the very start. What are the distinctive features of this book? The book is the result of a long-term research effort into the deepseated, invariant features of organizations, based on the Systems Approach, namely Organizational Cybernetics and System Dynamics. These sciences have specialized in uncovering such basic properties. They convey a fresh, sophisticated and unorthodox perspective. It is therefore worthwhile acquiring the capability of looking at the social world in this different way. The effort pays off because the new understanding b
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