Learning from Errors and Learning from Failures: A Study on the Model of Organizational Learning from Errors
Errors is ubiquitous and unavoidable in the process of organizational production, serving and management. Once the exterior trigger conditions are met, they could lead to organizational failure. Up to now, though there are a few studies about learning fro
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Learning from Errors and Learning from Failures: A Study on the Model of Organizational Learning from Errors Yangqun Xie, Jianian Zhang and Xiangzhi Zhuo
Abstract Errors is ubiquitous and unavoidable in the process of organizational production, serving and management. Once the exterior trigger conditions are met, they could lead to organizational failure. Up to now, though there are a few studies about learning from failures, there are few studies of learning from errors in the area of organizational learning. Firstly, this paper clarifies the relations among learning from errors, learning from failures and organization learning, with emphasis on learning from errors a very important resource of organization learning. Secondly, this paper also puts forward the learning models and processes of learning from errors in organization. Its aim arises more attention to be paid to them.
Keywords Learning from errors Learning from failure Organizational learning
215.1 Introduction Organization consists of pluralistic individuals with diversity of cultural background, knowledge base, mental state, and communication skills, etc. Everyone can make errors because of lacking of relevant knowledge, shortcoming of training, working pressure, and so on. As a Chinese proverb says: nobody is perfect, and everybody may make mistake. There is the same meaning of ‘‘to err is human’’ in the Latin language. These words illuminate that errors is ubiquitous. Therefore, errors is unavoidable in the process of production, management and services, furthermore, it is impossible to be fully eradicated in organization. Y. Xie (&) X. Zhuo Management School of Huaibei Normal University, No. 100, Dongshan St, Huaibei 235000, China e-mail: [email protected] J. Zhang Educational School of Huaibei Normal University, Huaibei 235000, Anhui, China
S. Li et al. (eds.), Frontier and Future Development of Information Technology 1833 in Medicine and Education, Lecture Notes in Electrical Engineering 269, DOI: 10.1007/978-94-007-7618-0_215, Springer Science+Business Media Dordrecht 2014
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The results of errors can be much different from one another. Some errors’ emergence do not lead to any ill consequences. For example, a builder without a safety helmet entered construction site and worked a day. Though there was not emergence of injuring his or her safety, the error behavior was taken place. Some errors give birth to slips. For example, a nurse gave a more tablet to patient who took them and did not unfold serious consequence. Though some errors have the tendency of grievous aftermaths, they are detected timely and adopted recovery measures i.e., near-miss. For example, when nurse gave medicines to patient, she found the dosage of a kind of medication increased 1,000 times than usual. After communicated with physician and pharmaceutists of pharmacy, they confirmed that pharmaceutists misread the dosage and a possible critical incident was avoided. Some errors can result in disasters which called failures. For example,
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