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SIX SIGMA FOR STUDENTS M A I C

a problem-solving methodology

Six Sigma for Students

Fatma Pakdil

Six Sigma for Students A Problem-Solving Methodology

Fatma Pakdil Eastern Connecticut State University Willimantic, CT USA

Portions of information contained in this publication/book are printed with permission of Minitab, LLC. All such material remains the exclusive property and copyright of Minitab, LLC. All rights reserved.

ISBN 978-3-030-40708-7    ISBN 978-3-030-40709-4 (eBook) https://doi.org/10.1007/978-3-030-40709-4 © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2020 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland

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To my husband, Semih Pakdil, M.D., for his endless lifelong support….

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Preface The goal of this book is to present how Six Sigma methodology is used in solving problems and issues that affect the variability and quality of processes and outcomes. This book does not intend to make statisticians out of readers and students, rather it aims to teach readers and students how to integrate statistical perspective into problem solving processes using the Six Sigma approach. This book also aims to provide graduate and undergraduate students with a textbook that helps them learn Six Sigma. The book may be used for the following purposes: (1) to provide an effective understanding of Six Sigma, (2) to guide undergraduate students in Six Sigma journey, and (3) to provide students with a comprehensive text for use in higher education in various majors. What makes this book different from other books in this discipline is that it has a “student-oriented approach” focusing on unders