Mobile Governance in Indian Urban Local Bodies: An Exploratory Study
This paper attempts to collate and derive insights from various initiatives on mobile governance by Urban and local bodies in India. The first generation e-governance initiatives by urban local bodies resulted in computerization of the legacy systems/prac
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Abstract. This paper attempts to collate and derive insights from various initiatives on mobile governance by Urban and local bodies in India. The first generation e-governance initiatives by urban local bodies resulted in computerization of the legacy systems/practices in government with limited ability to internalize the advances in information and communication technologies (ICT). The paradigm shift from e-governance tom-governance results in radical differences in the key processes of creating, maintenance and usage of knowledge, creation of secure mobile transaction and delivery system, establishment of the appropriate infrastructural support for multi-mode direct citizen interface and delivery mechanisms. The paper identifies the various mobile app use case scenarios for residents, urban local body managers, system integrators, telcos, data services provider, and other stakeholders. Based on these mobile apps, it is attempted to classify the cities in various categories. Keywords: Mobile app Smart cities Urban Waste Water Energy Transport Governance Mobile governance Transformation Index User Index Environment Index
1 Introduction The basic and universal corner stone of good governance are quality of service, quick response mechanisms and above all accountable and transparent process mechanism. The first generation e-governance initiatives resulted in computerization of the legacy systems/practices in government with limited ability to internalize the advances in information and communication technologies (ICT). M-government aims to make the interaction between government and citizens (G2C), government and business enterprises (G2B), and inter-agency relationships (G2G) more friendly, convenient, transparent, and inexpensive in designing, managing and administering public realm in urban local body as per Diatha [1]. New Urbanism principles and transect analysis should be conducted, followed by formulation of regulation plan, built form standards, public space standards, architectural standards, landscape standards, environmental resource standards and administration for the study area and are presented in the web for responses from public and to seek alternative design from citizen or friends of the city living world over. Experts examined how different types of knowledge are incorporated in governance processes, a swell as the extent to which spatial dimensions are included © IFIP International Federation for Information Processing 2016 Published by Springer International Publishing Switzerland 2016. All Rights Reserved Y.K. Dwivedi et al. (Eds.): I3E 2016, LNCS 9844, pp. 619–627, 2016. DOI: 10.1007/978-3-319-45234-0_55
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in such knowledge-building processes (e.g. GIS-based; maps, visualizations). Baud [2] examined mainly digitized processes of knowledge management. These are hybrid KM systems, with several modes of interaction (mobile phones, internet, face2face) coordinated by municipal administrations. Today’s cities not only have to be interconnected, transit ori
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