Organisational Resource Capacity and ISO 9001 QMS Implementation in the Local Government. Evidence from Poland
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Organisational Resource Capacity and ISO 9001 QMS Implementation in the Local Government. Evidence from Poland Marek Ćwiklicki 1
& Barbara
Pawełek 2
& Kamila
Pilch 1
# The Author(s) 2020
Abstract The aim of the paper is to answer the research question regarding the relations between the resources that are related to organisational capacity and the implementation of the ISO 9001 QMS in local governments. In the case of poviats (counties), the significance of the resources under consideration for the implementation of the ISO 9001 QMS has not been confirmed. On the other hand, the significance of the selected indicators appeared in the case of gminas (municipalities), including human resources, skills, money and the complexity of the structure. The differences in the importance of the resources under consideration in the case of dividing gminas into urban, rural and urban-rural (semi-urban) gminas was also observed. Our theory-testing research work weakens the common assumptions about the significance of resource availability, as not all are equally important. Keywords Organisational capacity . ISO 9001 QMS . Local government . Poland
Introduction In all current public administration paradigms, the quest for efficiency and effectiveness is formulated. To meet the target values for key performance indicators, researchers * Marek Ćwiklicki [email protected] Barbara Pawełek [email protected] Kamila Pilch [email protected]
1
Department of Management of Public Organisations, Cracow University of Economics, ul. Rakowicka 27, 31-510 Cracow, Poland
2
Department of Statistics, Cracow University of Economics, Rakowicka 27, 31-510 Cracow, Poland
Ćwiklicki M. et al.
recommend using a proper management framework, system, or style, which would enable one to deal with complex public affairs. Among these approaches is the ISO 9001 Quality Management System (ISO 9001 QMS), which is one of the most recognised systems with indicated utility in private businesses. Scholars have noticed that pursuing new solutions requires resources such as money and people, which are – in the case of public administration – limited. The notion regarding the organisational resource capacity (or, in short, organisational capacity) is especially crucial for local governments that possess fewer resources than the regional and national public administration bodies. This matter is especially important for public administrations in developing economies. Therefore, this issue will be illustrated using the example of Polish local government units (LGUs). The aim of the paper is to answer the research question about the relations between the resources that are related to the organisational capacity and implementation of the ISO 9001 QMS in local governments.
Literature Review Resources and QMS ISO 9001 Implementation and Maintenance Introducing QMS ISO 9001 requires some effort and resources. The list of resources that is related to the implementation and maintenance of ISO 9001 certification contains, among other,
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