Organizational Challenges for Building Smart Cities
The aim of this research is to identify the organizational and managerial challenges faced by smart cities and hence determine research opportunities. The current research is exploratory and a documentary method was used, presenting a review of the smart
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Organizational Challenges for Building Smart Cities Jessica Mendoza Moheno, Martín Aubert Hernández Calzada, and Blanca Cecilia Salazar Hernández
Abstract The aim of this research is to identify the organizational and managerial challenges faced by smart cities and hence determine research opportunities. The current research is exploratory and a documentary method was used, presenting a review of the smart cities literature found in the Internet, Thomson Reuters web of knowledge, Ebsco, Proquest, and Emerald. Findings show that to build smart cities, it is necessary to determine mechanisms to overcome the following organizational and managerial challenges: flexibility in organizational structures, development of innovative spirit, generation of business opportunities, improvement of productive capacity to provide better products and services, continuous organizational learning, change resistance, and ability to transform and innovate.
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Introduction
As a result of the changes that occur in a population’s lifestyle derived from its own growth, and due to migration to urban cities, it is necessary to find smarter ways to manage these cities (Chourabi et al., 2014) in order to render them more inhabitable, safer, and cleaner through sustainability. Thus the concept of smart cities (SC) emerges. The aim of SCs is to improve the quality of life for both individuals and communities. The main actors are the government, organizations and citizens. This scenario implies changes in several aspects, from behavior to mentality, in order to adapt to the new demands on SC. Organizations must adapt to the new changes through culture and the way they organize their work. New and innovative ways to unlock growth are required (Department for Business, Innovation & Skills, 2013), making it necessary to change the way of operating and doing things in order to cope with an organizational culture oriented to innovation that enables the adaptation to the new demands of SC.
J. Mendoza Moheno • M.A. Hernández Calzada (*) • B.C. Salazar Hernández Instituto de Ciencias Económico Administrativas, Universidad Autónoma del Estado de Hidalgo, Libramiento a la Concepción Km. 2.5, 42160 San Juan Tilcuautla, Hidalgo, Mexico e-mail: [email protected] © Springer International Publishing Switzerland 2017 M. Peris-Ortiz et al. (eds.), Sustainable Smart Cities, Innovation, Technology, and Knowledge Management, DOI 10.1007/978-3-319-40895-8_7
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Research on SC is incipient (Chourabi et al., 2014) and it has been focused on constructing liveable and sustainable cities. SC as a subject has been tackled by other disciplines, especially by the information and communications technology (ICT) field. A review made on the literature about SC has revealed that the concept focused on government initiative proposals regarding ICT and e-government. It also includes frameworks, ranking of the top SCs, and index proposals for evaluation as well as the identification of new challenges for SCs. However, the SC subject h
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