Organizational Communication: Discussion of Pyramid Model Application in Shift Records
This work aims to discuss the flow of internal communication through a pyramid model of organizational communication. The first part is a reflection on the “ideal” model of organizational communication and its flow represented in the figure of the pyramid
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Abstract This work aims to discuss the flow of internal communication through a pyramid model of organizational communication. The first part is a reflection on the “ideal” model of organizational communication and its flow represented in the figure of the pyramid. The operator’s speech in the operational process helps decisionmaking in the managerial sphere. The second part of this work is a reflection on highly subjective factors that may affect this speech. Finally, there is an analysis of the operators’ records in the shift book of a Water Treatment Plant (WTP), located in northeastern Brazil, with a view to suggest procedures for implementing the communication pyramid model in the organization. The work is mostly qualitative method and provides quantitative data on the communication implement. The results suggest the need for improvement in the events shift book format of and trainment for operators and leaders. Keyword Human factors
Operator discourse Organizational communication
1 Introduction Improving the anticipation of problems or controlling impacts are determining factors for the organizations’ management. Organizational communication is a powerful strategic tool for this and other purposes. Therefore, it is necessary that the institution rethink their communicational tools and skills periodically. The discussion about communication complexity within the institution is in the current scenario, due to relational chains that pass in the workplace.
E. dos Santso Drigo (&) S.Á. Filho Polytechnic, Federal University of Bahia, Professor Aristides Novis. 2, Federação, Salvador, Bahia, Brazil e-mail: [email protected] S.Á. Filho e-mail: [email protected] © Springer International Publishing Switzerland 2017 J.I. Kantola et al. (eds.), Advances in Human Factors, Business Management, Training and Education, Advances in Intelligent Systems and Computing 498, DOI 10.1007/978-3-319-42070-7_68
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Researchers of organizational communication area and organizational studies already understand linguistics as a possibility of administration. Carrieri et al. [1] states that, although not a new technique, discourse analysis begins to be included in organizational discussions and researches, in Brazil, in the late 1990. The discourse analysis contribution in the organizations has generated positive discussions on this approach to organizational studies. Saraiva et al. [2] states that both the speech and the organization are “fruits of human ingenuity” linked to a context, so aspects of the human dimension need to be analyzed in the search for understanding certain behaviors, attitudes and omissions. Historical and linguistic aspects will be part of the discursive process; in this scenario, the senses and meanings will be built. Cornelsen et al. [3] says that the qualitative gain is significant when the theoretical tools of discourse analysis are used in investigations in the field of organizational studies. According to the author, the language is deeply linked to the orga
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