Outsourcing Industry Medical Information Services
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Outsourcing Industry Medical Information Services Neelima Firth, Larry J. Davis, Kim M. Murray and David A. Graves Drug Information Journal 2000 34: 1105 DOI: 10.1177/009286150003400416 The online version of this article can be found at: http://dij.sagepub.com/content/34/4/1105
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Drug lnformnfion Journal, Vol. 34, pp. 1105-1 113, 2000 Printed in the USA. All rights reserved.
0092-8615/2000 Copyright 0 2000 Drug Information Association Inc.
OUTSOURCING INDUSTRY MEDICAL INFORMATION SERVICES NEELIMA FIRTH,BSc, MIINFSCI Manager, Professional Services, Amgen Inc.. Thousand Oaks, California
LARRYJ. DAVIS,PHARMD Associate Director, Medical Information, Gilcad Sciences, Inc., Foster City, California, and Associate Clinical Professor, University of California San Francisco, School of Pharmacy, San Francisco, California
KIM M. MURRAY,PHARMD Senior Manager, Medical Communications, Professional Services, Immunex, and Clinical Assistant Professor, University of Washington School of Pharmacy, Seattle, Washington
DAVIDA. GRAVES,PHARMD Business Development Executive. PPD ATP, and Assistant Clinical Professor, University of California San Francisco, School of Pharmacy, San Francisco, California
This article addresses the potential areas for outsourcing partnerships in medical information and issues to consider when selecting a vendor. Suggested criteria with which to measure vendor performance once a program h a s been initiated are provided. Continual evaluation of the process and services will determine if the outsourcing partnership continues to support the business needs of the company. Key Words: Outsourcing; Medical information services; Vendor
INTRODUCTION OUTSOURCING IS THE process of using vendors to perform a function outside the company. Historically, organizations have outsourced activities such as catering, payroll, and benefits, taking advantage of vendors’ expertise and technology. Outsourcing has increased considerably in the recent past due to contemporary business needs, important changes in telecommunications and computer technologies, and the availabil-
Reprint address: Neelima Firth, BSc, MIInfSci, Manager, Professional Services, Amgen Inc., One Amgen Center Drive, Thousand Oaks, CA 91320-1799. E-mail: nfirth8amgen.com.
ity of vendors offering unique and needed skills. Outsourcing enables an organization to focus on specific business goals, while some of the functional day-to-day activities are performed by a
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