Presentation of Findings
This Chapter presents detailed accounts of the findings from the three empirical data collection phases. Accordingly, this Chapter is structured in three parts. The first part focuses on the presentation of the findings from the literature-based and the e
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Martin Bergaus
Design Issues for Service Delivery Platforms Incorporate User Experience: A Grounded Theory Study of Individual User Needs With a Preface by Prof. Dr. Reinhold Behringer
Dr. Martin Bergaus Leeds, UK Leeds, Leeds Beckett University, PhD Thesis, 2013
ISBN 978-3-658-10540-2 ISBN 978-3-658-10541-9 (eBook) DOI 10.1007/978-3-658-10541-9 Library of Congress Control Number: 2015942923 Springer Vieweg © Springer Fachmedien Wiesbaden 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Springer Vieweg is a brand of Springer Fachmedien Wiesbaden Springer Fachmedien Wiesbaden is part of Springer Science+Business Media (www.springer.com)
Preface Service delivery platforms (SDPs) play an important role in the evolving ubiquitous online mobile connectivity. Data rates and available bandwidth have increased dramatically with the introduction of new generation mobile networks (4G) and are set to increase further with new developments of 5G networks. This enables new mobile services such as video on demand and cloud-based services such as Software as a Service (SaaS). However, mobile bandwidth will always been limited at any single network node, due to physical limitations of wireless connectivity of simultaneous connections. Therefore, measures need to be taken to ensure efficient use of the available bandwidth. The SPICE project (Service Platform for Innovative Communication Environment), funded by the European Commission in the Framework Programme 6 during 2006-2008, has addressed several of the issues of such SDPs and has contributed to technological improvements of service platform functionality and security. But this has been done mainly from a technology and engineering perspective. What has not been sufficiently investigated were issues related to users and stakeholders of such SDPs. This book addresses this gap by investigating the user needs related to SDPs. The author has investigated the user requirements of those stakeholders from
