Process Innovation: Enabling Change by Technology Basic Principles a
This management manual and textbook introduces the theoretical basics of process management and provides a procedural model for process innovation. The procedural model makes it possible to develop customer-oriented processes in a structured manner and to
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Process Innovation: Enabling Change by Technology Basic Principles and Methodology: A Management Manual and Textbook with Exercises and Review Questions
Process Innovation: Enabling Change by Technology
Daniel R. A. Schallmo · Leo Brecht Bujar Ramosaj
Process Innovation: Enabling Change by Technology Basic Principles and Methodology: A Management Manual and Textbook with Exercises and Review Questions
Daniel R. A. Schallmo Hochschule Ulm Ulm, Germany
Bujar Ramosaj Universität Ulm Ulm, Germany
Leo Brecht Institut für Technologie- und Prozessmanagement Universität Ulm Ulm, Germany
ISBN 978-3-662-56554-4 ISBN 978-3-662-56555-1 (eBook) https://doi.org/10.1007/978-3-662-56555-1 Library of Congress Control Number: 2018938658 Springer Gabler English translation of the 2nd original German edition published by Springer Gabler, Wiesbaden, 2017. © Springer-Verlag GmbH Germany, part of Springer Nature 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer Gabler imprint is published by the registered company Springer-Verlag GmbH, DE part of Springer Nature The registered company address is: Heidelberger Platz 3, 14197 Berlin, Germany
Preface to the Second Edition
Digitalization has become an integral part of modern-day life, and business administration is no exception. There are wide-ranging fields of application, and process-oriented companies in particular stand to benefit long term from digitalization and the implementation of process innovations. In addition to the redesign of processes and strategies, a special emphasis is placed on technology, which makes change possible in the first place. This second edition introduces process innovations based on the digital transformation of business models. The redesign of processes is supported by market-related (market pull) and technology-related (technology push) implicat
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