Process-Oriented Dynamic Capabilities Framework Development, Empiric
This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability
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Ralf Plattfaut
Process-Oriented Dynamic Capabilities Framework Development, Empirical Applications and Methodological Support
SpringerBriefs in Information Systems
Series editor Jörg Becker, Münster, Germany
For further volumes: http://www.springer.com/series/10189
Ralf Plattfaut
Process-Oriented Dynamic Capabilities Framework Development, Empirical Applications and Methodological Support
13
Ralf Plattfaut European Research Center for Information Systems Westfälische Wilhelms-Universität Münster Münster Germany
ISSN 2192-4929 ISSN 2192-4937 (electronic) ISBN 978-3-319-03250-4 ISBN 978-3-319-03251-1 (eBook) DOI 10.1007/978-3-319-03251-1 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2013953687 © The Author(s) 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Foreword
The innovation of services becomes increasingly important for economic development world-wide. On the one hand, companies in manufacturing industries extend their product portfolio with new services to generate further income streams and profits. On the other hand, the relevance of the pure service sector for Western economies is increasing, too. Multiple empirical studies underline the importance of service innovation for business growth. Ho
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