Promoting Workplace Well-Being
Bringing together contributors from a wide range of disciplines, countries and perspectives this book provides a thought-provoking overview of the human dimension of the workplace. It covers workplace problems as well as potential solutions
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Also by Neil Thompson
COMMUNICATION AND LANGUAGE (Palgrave Macmillan) LOSS AND GRIEF (Palgrave Macmillan) PROMOTING EQUALITY, second edition (Palgrave Macmillan) PEOPLE PROBLEMS (Palgrave Macmillan) PROMOTING WORKPLACE LEARNING (The Policy Press) POWER AND EMPOWERMENT (Russell House Publishing) THE CRITICALLY REFLECTIVE PRACTITIONER, with Sue Thompson (Palgrave Macmillan) LOSS, GRIEF AND TRAUMA IN THE WORKPLACE (Baywood) PEOPLE SKILLS, third edition (Palgrave Macmillan)
Promoting Workplace Well-Being Edited by
Neil Thompson and John Bates
Selection and editorial content © Neil Thompson and John Bates 2009 Individual content © contributors 2009 Softcover reprint of the hardcover 1st edition 2009 978-0-230-22192-5 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2009 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries.
ISBN 978-1-349-30739-5 ISBN 978-0-230-27409-9 (eBook) DOI 10.1057/9780230274099 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 18
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for Beth and Harry
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Contents List of Tables and Figures Preface The Editors The Contributors Introduction: Work and Well-Being Neil Thompson and John Bates
ix x xii xiii xvi
Part 1 Workplace Problems
1
1
Stress Neil Thompson
3
2
Conflict, Aggression and Bullying Neil Thompson
16
3
Addressing Drug and Alcohol Use in the Workplace Iolo Madoc-Jones and Brian Heath
27
4
Mental Health Problems in the Workplace Suki Desai
42
5
Racism Gurna
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