Quality Control Circles
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Quality Control Circles -
the implementation of QCC in Mala5sia, it's Advent and Success
Suhaiza Hanim Mohamad Zailani distinguish the QÇC fi'oni other similar small group
'Tius a/lu/c dcicnhc I/ic ¡iiip/eniculaiion 0/ Qua/itt ('ontroI (7iu/c (QX) in .ía/utsia. f/ic ad?ení and succes.v of'QCC
in 11Ía/ajua ui/I be diM/Li/cd (tad ait inlciriew Willi Wi/111CT
activities, which íu'e:
1/le
It consists of' a small group of workers who (lo the same or similar u ork. which means that the members of a ()C( are made UI) of
of 1/ic tIa/at.iiaii ibune Afino/ce A ward is included as
csainp/e
of
1/ic
roc eM/u/ un»/cn/en/aíion of QL'C in in/porlance of (XC (Li ofle of 1/le rnosi
lia/atsia. Jite ff!eclae ineam lo imp/lie pmdiuliiitr and qua/lit cannai he
workers (rom orgallisation.
orer ciiiplias ¡sed.
2 -O( ) 0( )O-
a regular basis: the QCC is an opportunity
he imposed on the workers. 3
Malaysian companies. Publie seminars were conducted for leaders of industry as well as fur trade
The members select a problem, analyse its causes and recommend a solution which it then implements. The problem or project
that the circle works upon is something, which it has selected Ihr itself, not something given to it. However, the circle is expected
union members to bring home the message that
QCC was a means for workers to contribute ideas, creativity and problem solving abilities in building up a better and more humane work place.
to pick a problem about which it can do something.
It can, of course, he argued that there are other types
Quality Control Circle (QCC)
of small group activities, which can be effective. Indeed, oniy a narrow-minded proponent of QCC would claim otherwise. For example, many companies have found Zero Defect ZD), Problem Solving Tools (PST, Quality Improvenietit 'learns (QIT) and other similar programs very useful in enhancing quality and productivity. 'fhe QCC is
The basic idea behind the QCC is deceptively simple. A circle consists of a small group of workers
çthe average number is seven workers) who do similar work or who are from the same work unit, and who meet voluntarily under the leadership of their supervisor on a regular basis, usually for about one hour every week. During these meetings the analyses the
The circle members meet voluntarily and on
workers who want to contribute something towards the betterment of the organisation. The company provides the time, the plaet and other facilities fbr the Q(( meeting hut participation in tIie QCC activities cannot
feature of Eastern management was the Quality Control Circle or known as a QCC. Therefore, in late 1982 the National Productivity Center (NPC) embarked on a campaign to promote QCC among
selects a prollem,
lower ranks of the
provided by the management for those
In 1982, the Malaysian National Productivity Center (NPC) launched a Look East policy turning attention to Japan and Korea in an attempt to find management practices and work ethics that could he adopted in Malaysia. One interestin
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