• PDF / 1,680,699 Bytes
• 4 Pages / 589.56 x 841.92 pts Page_size
• 31 Downloads / 229 Views

DOWNLOAD

REPORT

---

I

lII

I.

,2

»iii

J(W I.'102

Quality Control Circles -

the implementation of QCC in Mala5sia, it's Advent and Success

Suhaiza Hanim Mohamad Zailani distinguish the QÇC fi'oni other similar small group

'Tius a/lu/c dcicnhc I/ic ¡iiip/eniculaiion 0/ Qua/itt ('ontroI (7iu/c (QX) in .ía/utsia. f/ic ad?ení and succes.v of'QCC

in 11Ía/ajua ui/I be diM/Li/cd (tad ait inlciriew Willi Wi/111CT

activities, which íu'e:

1/le

It consists of' a small group of workers who (lo the same or similar u ork. which means that the members of a ()C( are made UI) of

of 1/ic tIa/at.iiaii ibune Afino/ce A ward is included as

csainp/e

of

1/ic

roc eM/u/ un»/cn/en/aíion of QL'C in in/porlance of (XC (Li ofle of 1/le rnosi

lia/atsia. Jite ff!eclae ineam lo imp/lie pmdiuliiitr and qua/lit cannai he

workers (rom orgallisation.

orer ciiiplias ¡sed.

2 -O( ) 0( )O-

a regular basis: the QCC is an opportunity

he imposed on the workers. 3

Malaysian companies. Publie seminars were conducted for leaders of industry as well as fur trade

The members select a problem, analyse its causes and recommend a solution which it then implements. The problem or project

that the circle works upon is something, which it has selected Ihr itself, not something given to it. However, the circle is expected

union members to bring home the message that

QCC was a means for workers to contribute ideas, creativity and problem solving abilities in building up a better and more humane work place.

to pick a problem about which it can do something.

It can, of course, he argued that there are other types

Quality Control Circle (QCC)

of small group activities, which can be effective. Indeed, oniy a narrow-minded proponent of QCC would claim otherwise. For example, many companies have found Zero Defect ZD), Problem Solving Tools (PST, Quality Improvenietit 'learns (QIT) and other similar programs very useful in enhancing quality and productivity. 'fhe QCC is

The basic idea behind the QCC is deceptively simple. A circle consists of a small group of workers

çthe average number is seven workers) who do similar work or who are from the same work unit, and who meet voluntarily under the leadership of their supervisor on a regular basis, usually for about one hour every week. During these meetings the analyses the

The circle members meet voluntarily and on

workers who want to contribute something towards the betterment of the organisation. The company provides the time, the plaet and other facilities fbr the Q(( meeting hut participation in tIie QCC activities cannot

feature of Eastern management was the Quality Control Circle or known as a QCC. Therefore, in late 1982 the National Productivity Center (NPC) embarked on a campaign to promote QCC among

selects a prollem,

lower ranks of the

provided by the management for those

In 1982, the Malaysian National Productivity Center (NPC) launched a Look East policy turning attention to Japan and Korea in an attempt to find management practices and work ethics that could he adopted in Malaysia. One interestin