Quality Improvement in Behavioral Health
This innovative volume presents a cogent case for quality improvement (QI) in behavioral healthcare as ethical practice, solid science, and good business. Divided between foundational concepts, key QI tools and methods, and emerging applications, it offer
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Quality Improvement in Behavioral Health
Quality Improvement in Behavioral Health
William O’Donohue • Alexandros Maragakis Editors
Quality Improvement in Behavioral Health
Editors William O’Donohue Department of Psychology University of Nevada Reno, NV, USA
Alexandros Maragakis Department of Psychology and Counseling University of Central Arkansas Conway, Arkansas, USA
ISBN 978-3-319-26207-9 ISBN 978-3-319-26209-3 DOI 10.1007/978-3-319-26209-3
(eBook)
Library of Congress Control Number: 2016939970 © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG Switzerland
Contents
1
Introduction: The Quality Agenda in Behavioral Health ................... William O’Donohue and Alexandros Maragakis
2
Behavioral Health Conditions: Direct Treatment Costs and Indirect Social Costs ........................................................................ Erin Grinshteyn and Jeanne Wendel
1
9
3
The Need for Quality Improvement in Behavioral Health .................. Brandon A. Gaudiano, Kristy L. Dalrymple, Catherine D’Avanzato, and Liviu Bunaciu
33
4
Total Quality Improvement: Increase Quality and Efficiency ............ Jeanne Wendel
55
5
Quality Improvement and Clinical Psychological Science .................. Michael E. Levin and Sarah A. Potts
69
6
The Toyota Way....................................................................................... Hiroto Ito
87
7
The Business Case for Quality Improvement in Behavioral Healthcare ........................................................................ Robert L. Dyer
97
8
Process Mapping to Improve Quality in Behavioural Health Service Delivery .......................................................................... 109 Julie K. Johnson and Deborah Debono
9
Ishikawa Diagram ........................................
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