Real-World Decision Support Systems Case Studies
This book presents real-world decision support systems, i.e., systems that have been running for some time and as such have been tested in real environments and complex situations; the cases are from various application domains and highlight the best prac
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Jason Papathanasiou Nikolaos Ploskas Isabelle Linden Editors
Real-World Decision Support Systems Case Studies
Integrated Series in Information Systems Volume 37
Series editors Ramesh Sharda Oklahoma State University, Stillwater, OK, USA Stefan Voß University of Hamburg, Hamburg, Germany
More information about this series at http://www.springer.com/series/6157
Jason Papathanasiou • Nikolaos Ploskas • Isabelle Linden Editors
Real-World Decision Support Systems Case Studies
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Editors Jason Papathanasiou Dept. of Business Administration University of Macedonia Thessaloniki, Greece
Nikolaos Ploskas Dept. of Chemical Engineering Carnegie Mellon University Pittsburgh, PA USA
Isabelle Linden Dept. of Business Administration University of Namur Namur, Belgium
ISSN 1571-0270 ISSN 2197-7968 (electronic) Integrated Series in Information Systems ISBN 978-3-319-43915-0 ISBN 978-3-319-43916-7 (eBook) DOI 10.1007/978-3-319-43916-7 Library of Congress Control Number: 2016960674 © Springer International Publishing Switzerland 2016 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
To the Euro Working Group on Decision Support Systems coordination board and members, for their continuous and inspiring commitment on the promotion of the discipline
Foreword
Decision support systems (DSSs) appeared in the literature by the beginning of the 1970s. The first developed DSS was developed for executive managers using personal computers and was called executive information systems. Since this period, DSS evolved in several directions. The first proposed architecture of these systems was composed by a database management system, a model base management system, and a man-machine interaction module. The first step in the evolution of DSS was based on the introduction of kn
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